At a Glance
- Tasks: Manage student housing, ensuring high standards and excellent customer service.
- Company: Yugo, a global leader in student accommodation with an inclusive culture.
- Benefits: Competitive salary, 5 weeks' leave, wellness days, and subsidised healthcare.
- Other info: Join a passionate team and enjoy exciting social events!
- Why this job: Shape the future for students while working in a dynamic and supportive environment.
- Qualifications: Experience in hospitality or student accommodation and strong communication skills.
The predicted salary is between 23000 - 32000 £ per year.
This job is with Yugo, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
- Overview
- Central Living, Exeter
- 40 hours per week
- £23,000 - £32,000
Yugo is the trusted name for student housing, globally.
Every day we connect young people to opportunities and students to amazing spaces.
Here at Yugo we like to do things differently.
It's about people, planet, and passion.
We are looking for #Futureshapers who want to positively influence and shape the lives of others.
We want the people who relish not knowing how things are going to turn out but are up for the ride anyway - they make the most of the opportunities they're given and create their own opportunities even if none are given - they shape the future for themselves and for others.
We are currently on the lookout for an experienced Residence Manager to join the team in our state-of-the-art purpose-built student housing. Located in Exeter with 120 beds.
It's a big job, but you will be part of a team of awesome Residence Managers across the globe, who will support you to ensure we are consistent in the service we provide to our students.
Responsibilities
Reporting to the Area Manager here's what you'll do
- Manage an external third party company who provide housekeeping and maintenance.
- Take full responsibility of the budget and P&L, and the financial performance of the student space.
- You'll cross all the T's and dot the I's, to and ensure you are managing costs and maximizing profit for the property
- Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets
- You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team
- Manage 'the good' and turn around the 'not so good' - meaning you will handle complaints and offer excellent customer service to your students
- Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students
- Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers - again here is that winning personality!
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc.
Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
- Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliance with the Yugo Water Hygiene Management Plan
Qualifications
Sound good so far? Here's what you'll need
- Relevant experience running a residence within hotels, hospitality, or better yet student accommodation
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
- Experience within a fast paced, target driven environment with strong focus on sales and marketing
And the benefits? Well apart from working with an amazing team of people you will also receive:
- Competitive salary with annual discretionary bonus
- 5 weeks' annual leave
- Additional 'Yu Day' which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme.
• Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you.
Click apply now!
We can't wait to meet you.
Residence Manager in Devon employer: Yugo
Yugo in Greater London is an excellent employer, offering a vibrant and supportive work culture that prioritises community engagement and student development. As a Student Ambassador, you'll enjoy flexible working hours that fit around your studies, alongside opportunities for ongoing training and valuable work experience in a friendly team environment. This role not only enhances your communication skills but also allows you to make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager in Devon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Yugo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Yugo
Don't be shy about reaching out to Yugo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Manager in Devon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Yugo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Yugo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
