At a Glance
- Tasks: Be the face of our space, check guests in and out, and resolve queries.
- Company: Yugo, a global leader in student housing with a passion for people and planet.
- Benefits: Earn £13 per hour while gaining valuable customer service experience.
- Other info: Flexible hours and dynamic environment with no two days the same.
- Why this job: Join an exciting team and create unforgettable experiences for guests in Colchester.
- Qualifications: Great customer service skills and a love for interacting with diverse people.
The predicted salary is between 13 - 13 £ per hour.
Location: UK-Colchester
Overview
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who make the most of the opportunities they’re given – they shape the future for themselves and for others. We are currently on the lookout for a Summer Assistant to join our amazing team in Colchester to support as we welcome thousands of locals and tourists alike, all with one mission - to experience the phenomenal city of Colchester.
Responsibilities
- Be the face of our space! Use your charisma and charm when checking guests in and out
- Resolving guests queries in a timely and helpful manner
- Checking bookings and dealing with payments
- Responding to guest requests in person, over the phone, over email or via our review sites in a professional and empathetic way
- Keeping up to date with the administration including reporting
- Setting up and clearing our spaces throughout the season
- Day to day housekeeping as required (it can get super busy!)
- Linen changes
- Reporting any maintenance requests to our amazing maintenance team accurately and quickly
- Managing room keys
- Assisting with cleaning and turnover of rooms
- Updating and checking daily cleaning lists
- Handover lists
- Stock rotation
- Room checks
Qualifications
- Great customer service skills - you'll be a true people person who loves interaction with people from all kinds of backgrounds
- Strong communication skills - you'll be speaking to guests from all over the world and communicating with staff and management
- Good time management - you will need to be prepared for busy turnaround days
- The ability to work well in a busy environment
- Experience in housekeeping/ willing to learn how to make beds
- Organisation skills - there will be a lot of reporting and administration to attention to detail is key
- Confidence with office computer systems (gold star if you've ever worked with a booking system)
- Flexibility - this role will cover working hours from 8am - 11pm Monday - Sunday
What's in it for you?
- Gain valuable experience of customer service, using office skills and working with a mixture of people
- Be a key part in ensuring our guests have a fabulous visit (they will have these memories for life)
- And get to experience what Colchester has to offer for yourself!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
Summer Assistant in Colchester employer: Yugo
Yugo is an exceptional employer that values its employees as #Futureshapers, offering a vibrant work culture in the heart of Colchester. With a focus on personal growth and meaningful connections, you will gain invaluable customer service experience while contributing to unforgettable guest experiences. Join us for a summer filled with opportunities to learn, engage, and make a positive impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Summer Assistant in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yugo and its values. This way, you can show off your enthusiasm and how you align with their mission to shape the future for others.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you might need to charm guests or resolve issues. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various hours, so be prepared to discuss your availability and how you can handle busy days with a smile.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Yugo team and making a difference in Colchester.
We think you need these skills to ace Summer Assistant in Colchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your love for working with people.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Summer Assistant role. Mention any relevant experience in customer service or housekeeping that makes you a great fit for our team.
Keep It Clear and Concise:We appreciate a straightforward application! Keep your language clear and to the point, making it easy for us to see why you’d be a fantastic addition to our team in Colchester.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Yugo
✨Show Off Your People Skills
As a Summer Assistant, you'll be the face of Yugo, so it's crucial to demonstrate your customer service skills during the interview. Share specific examples of how you've successfully interacted with diverse groups of people and resolved any issues they faced.
✨Be Ready for a Busy Environment
This role requires good time management and the ability to thrive in a bustling atmosphere. Prepare to discuss how you handle busy days and tight schedules. Maybe share a story about a time you juggled multiple tasks effectively!
✨Know Your Stuff About Colchester
Since you'll be welcoming guests to Colchester, it helps to know a bit about the city. Brush up on local attractions and events, and be ready to share your enthusiasm for what makes Colchester special. This shows your passion for the role and the community.
✨Demonstrate Your Flexibility
With varied working hours, flexibility is key. Be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you had to adjust your plans to meet the needs of your job or team.
