City Manager

Overview

• City Manager – Exeter
• Permanent
• 40 hours per week
• £33,000 – £37,000

Here at Yugo and CRM Students, we are the global leaders in student accommodation. Making A Difference is at the core of everything we do. We create physical and virtual communities that are evolving into a unique global ecosystem upon which future generations of students can shape tomorrow’s world.

We are currently on the lookout for an experienced City Manager to join the team in our state-of-the-art purpose-built student accommodation in the heart of Exeter.

As the City Manager, you will be responsible and accountable for three properties:

• The City Arcade – 64 beds
• Central Living – 120 beds
• Boutique Student Living – 75 beds

This position has both an operational and strategic focus with the City Manager leading and supporting members of our residence-based teams to drive forward positive and memorable experiences for our students, as well as setting the future direction for the City.

Responsibilities

Reporting to the Area Manager, here is a snapshot of what you will do:

• Use your upbeat, outgoing personality to lead, mentor, and guide the teams to ensure that the properties are running smoothly.
• Take full responsibility for the budget and P&L, and the financial performance of the residences. You’ll cross all the T’s and dot the I’s to ensure you are managing costs and maximizing profit for the property.
• Follow up on all sales opportunities and ensure the properties are at capacity through short-term and long-term lets, not forgetting summer business activities.
• Build, manage, and cultivate strong University partnerships and local relationships.
• Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilized to their full potential.
• You have exceptionally high standards, and this is reflected in the overall presentation of the property; you will manage this through regular inspections and working with your facilities team.
• Manage ‘the good’ and turn around the ‘not so good’ – meaning you will handle complaints and offer excellent customer service to your students.
• Use your advanced knowledge of safety, security, compliance, and building management to ensure core operating procedures are adhered to, followed up on, and we are providing a safe secure home to our students.
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!
• Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
• Along with the day-to-day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

Sound good so far? Here’s what you’ll need:

• Relevant experience running a residence within hotels, hospitality, or better yet student accommodation.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Passion to ensure that students literally have the best experience of their lives whilst living with us.
• Demonstrates behaviours consistent with our values of integrity, commitment, and energy.
• Experience within a fast-paced, target-driven environment with a strong focus on sales and marketing.

Preferred:

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well, apart from working with an amazing team of people, you will also receive:

• Competitive salary with annual discretionary bonus.
• 5 weeks’ annual leave.
• Additional ‘YuDay’ which is a paid day off every year to spend as you wish to support your wellness journey.
• Subsidised Health care & employee assistant program.
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.

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