Assistant Residence Manager

Overview Location: UK-London (Therese House, London). 40 hours per week. Salary: £31,366.40 – £32,000.
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Futureshapers who want to positively influence and shape the lives of others students and Yugoers. Located in the heart of London this role requires a hands-on approach to work, ensuring we deliver a cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.
Responsibilities Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly
Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets
Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential
You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team
Manage ‘the good’ and turn around the ‘not so good’ – meaning you will handle complaints and offer excellent customer service to your students
Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers
Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround
Manage health and safety responsibilities as set out in relevant legislation, ensuring you and those around you are safe, and cooperate with your employer on health and safety matters
Qualifications Relevant experience supporting the running of a residence within hotels, hospitality, or student accommodation
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
Passion to ensure that students literally have the best experience of their lives whilst living with us
Demonstrates behaviours consistent with our values of integrity, commitment and energy
Experience within a fast paced, target driven environment with strong focus on sales and marketing
Preferred A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
Benefits Competitive salary with annual discretionary bonus
25 days annual leave
Additional \’YuDay\’ which is a paid day off every year to spend as you wish to support your wellness journey
Subsidised Health care & employee assistance program
Cycle to work scheme
Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
GBP £31,366.40/Yr. – GBP £32,000.00/Yr.
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