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- Tasks: Lead and mentor a team to ensure smooth running of student accommodation.
- Company: Join Yugo, a vibrant community shaping student experiences in London.
- Benefits: Competitive salary, 25 days leave, wellness days, and social events.
- Why this job: Make a real impact on students' lives while enjoying a dynamic work environment.
- Qualifications: Experience in hospitality or student accommodation with strong communication skills.
- Other info: Exciting opportunity with excellent career growth and a fun team culture.
The predicted salary is between 31366 - 32000 £ per year.
Location: UK-London (Therese House, London). 40 hours per week. Salary: £31,366.40 - £32,000.
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Located in the heart of London, this role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.
Responsibilities
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
- Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets.
- Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential.
- You have exceptionally high standards, and this is reflected in the overall presentation of the property; you will manage this through regular inspections and working with the facilities team.
- Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students.
- Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers.
- Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
- Manage health and safety responsibilities as set out in relevant legislation, ensuring you and those around you are safe, and cooperate with your employer on health and safety matters.
Qualifications
- Relevant experience supporting the running of a residence within hotels, hospitality, or student accommodation.
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
- Passion to ensure that students literally have the best experience of their lives whilst living with us.
- Demonstrates behaviours consistent with our values of integrity, commitment and energy.
- Experience within a fast-paced, target-driven environment with strong focus on sales and marketing.
Preferred
- A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
Benefits
- Competitive salary with annual discretionary bonus.
- 25 days annual leave.
- Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey.
- Subsidised Health care & employee assistance program.
- Cycle to work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
Assistant Residence Manager employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Yugo and their values. This will help you connect with the team and show that you're genuinely interested in being part of their awesome community.
✨Tip Number 2
Practice your pitch! Think about how your experience aligns with the role of Assistant Residence Manager. Be ready to share specific examples of how you've handled challenges or led teams in the past – this will make you stand out!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Yugo and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are key traits we look for in our future Yugoers.
We think you need these skills to ace Assistant Residence Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Use your upbeat and outgoing personality in your application. Let us know how you can lead and mentor a team while keeping the vibe positive.
Highlight Relevant Experience: Make sure to showcase any experience you have in hospitality or student accommodation. We’re looking for someone who knows the ins and outs of running a residence, so don’t hold back!
Demonstrate Your Passion: Let us know why you’re passionate about creating the best experience for students. Share examples of how you've gone above and beyond in previous roles to make a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Yugo
✨Know the Company Inside Out
Before your interview, take some time to research Yugo and its values. Understand their mission to provide exceptional student experiences and how they operate. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your People Skills
As an Assistant Residence Manager, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to mentor and guide a team, as well as how you handle customer service challenges.
✨Demonstrate Your Sales Savvy
Since driving sales and marketing activities is part of the role, come prepared with ideas on how you could fill the residence. Think about creative marketing strategies or partnerships with local universities that could attract students. This shows initiative and a proactive approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing the residence. Practice responses to scenarios like handling complaints or ensuring health and safety compliance. This will demonstrate your problem-solving skills and readiness to take charge when the Residence Manager is away.
