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For Companies At a Glance
- Tasks: Lead and mentor a team to ensure smooth residence operations and excellent student experiences.
- Company: Join Yugo, a global team dedicated to positively impacting students and creating vibrant living spaces.
- Benefits: Enjoy a competitive salary, 25 days annual leave, wellness days, and subsidised healthcare.
- Why this job: Be part of a dynamic environment where every day brings new challenges and opportunities for growth.
- Qualifications: Experience in hospitality or student accommodation, strong communication skills, and a passion for student living.
- Other info: Opportunity to undertake Carbon Literacy training and participate in fun social events.
The predicted salary is between 25000 - 42000 £ per year.
Overview
- St Crispin\’s House, Norwich
- 40 hours per week
- £30,160
Our Assistant Managers are part of a global team of Yugoers who support consistent service delivery to students. We are #Futureshapers committed to positively impacting students and Yugoers alike.
Located in Norwich, this role requires a hands-on approach to ensure the delivery of cost-effective facilities and maintenance services. You will be responsible for managing operations when the Residence Manager is unavailable, ensuring the residence runs smoothly.
Responsibilities
Reporting to the Residence Manager, your key duties will include:
- Leading, mentoring, and guiding the team to ensure smooth residence operations
- Following up on sales opportunities to maximize occupancy through short-term and long-term lets
- Driving sales and marketing activities to fully utilize all channels and keep residences full
- Maintaining high standards of property presentation through regular inspections and collaboration with the facilities team
- Handling complaints and providing excellent customer service to students
- Building relationships with local universities, suppliers, and internal teams using your personable approach
- Managing operational calendar and student lifecycle from arrival to departure, including summer turnaround
- Adhering to health and safety responsibilities as outlined in Section 7 of the Health and Safety at Work Act 1974
Qualifications
If this sounds good, here’s what you’ll need:
- Experience supporting residence operations in hotels, hospitality, or student accommodation
- Strong interpersonal and communication skills for building relationships
- A passion for providing students with an exceptional living experience
- Alignment with our values of integrity, commitment, and energy
- Experience in a fast-paced, target-driven environment with a focus on sales and marketing
Preferred:
- Relevant qualification and/or willingness to undertake Carbon Literacy training, as our Pillars are central to our brand
Benefits include:
- Competitive salary with annual discretionary bonus
- 25 days annual leave
- \’YuDay\’ – a paid day off annually for wellness
- Subsidized healthcare and employee assistance program
- Cycle to work scheme
- Social events and more!
If you’re ready for an exciting opportunity where no two days are the same, we’d love to hear from you. Click apply now! We look forward to meeting you.
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Assistant Residence Manager employer: Yugo
Contact Detail:
Yugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager
✨Tip Number 1
Familiarise yourself with the local universities and student demographics in Norwich. Understanding their needs and preferences will help you build strong relationships and tailor your approach to enhance the living experience for students.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether it's through networking events or informal meet-ups. Building rapport with potential colleagues and stakeholders can set you apart as a personable candidate who fits well within the team.
✨Tip Number 3
Research the latest trends in student accommodation and hospitality management. Being knowledgeable about current best practices and innovative solutions can demonstrate your commitment to providing an exceptional living experience.
✨Tip Number 4
Prepare to discuss your experience in sales and marketing during interviews. Highlight specific examples of how you've successfully driven occupancy rates or improved service delivery in previous roles to align with the responsibilities of the Assistant Residence Manager.
We think you need these skills to ace Assistant Residence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or student accommodation. Emphasise your interpersonal skills and any previous roles where you managed operations or led a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional living experiences for students. Mention specific examples of how you've successfully handled complaints or improved service delivery in past roles.
Showcase Your Sales Experience: Since the role involves driving sales and marketing activities, include any relevant achievements in sales or marketing. Use metrics to demonstrate your success in maximising occupancy or improving property presentation.
Highlight Your Team Leadership Skills: Discuss your experience in leading and mentoring teams. Provide examples of how you've motivated others to achieve operational goals, ensuring smooth operations in a fast-paced environment.
How to prepare for a job interview at Yugo
✨Show Your Passion for Student Living
Make sure to express your enthusiasm for creating an exceptional living experience for students. Share any relevant experiences or ideas you have that demonstrate your commitment to enhancing student life.
✨Highlight Your Interpersonal Skills
Since the role requires strong communication and relationship-building skills, prepare examples of how you've successfully managed relationships in previous roles. This could include handling complaints or collaborating with teams.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in sales and marketing, especially in a fast-paced environment. Think of specific instances where you maximised occupancy or drove marketing initiatives successfully.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in managing operations during the Residence Manager's absence. Prepare scenarios where you had to lead a team or resolve conflicts effectively.