At a Glance
- Tasks: Provide top-notch customer service and organise fun events for students.
- Company: Join a vibrant team in state-of-the-art student accommodation.
- Benefits: Enjoy competitive salary, generous leave, and wellness support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while having fun!
- Qualifications: Great communication skills and a passion for engaging with people.
The predicted salary is between 27040 - 27040 € per year.
Location: UK-Portsmouth
40 hours per week Monday to Friday with occasional evening/weekend work during peak times. £27,040 per annum. Central Portsmouth.
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state‑of‑the‑art student accommodation in the heart of Portsmouth. As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise fun and inclusive student events for our residents.
Responsibilities:- Provide a friendly and professional customer service to students living in the residences.
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary.
- Get involved in sales and marketing activity to ensure the residences are full and all marketing channels have been utilised to their full potential.
- Follow and implement all operating procedures.
- Ensure that the safety and welfare of all our residents is always maintained.
- Organise and communicate social events for residents.
- Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.
- Great customer service and communication skills, being able to effectively engage with people at all levels.
- Be super personable and have a genuine passion for engaging with people.
- Ability to be proactive with strong problem‑solving skills.
- Be really organised and able to manage multiple tasks.
- Good working knowledge of MS packages.
- Resilience and adaptability, as well as great cultural diversity awareness.
- Competitive salary with annual discretionary bonus.
- 5 weeks’ annual leave.
- Additional ‘YuDay’ which is a paid day off every year to support your wellness journey.
- Subsidised health care & employee assistance programme.
- Cycle to work scheme.
- Social events and more!
Service and Sales Assistant in Portsmouth employer: Yugo USA LLC.
Join our vibrant team in the heart of Portsmouth, where you'll not only provide exceptional customer service to our residents but also engage in exciting sales and marketing initiatives. With a competitive salary, generous annual leave, and unique wellness benefits like a paid 'YuDay', we foster a supportive work culture that prioritises employee growth and well-being. Experience the joy of creating memorable events for students while working in a state-of-the-art environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Sales Assistant in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their social media and website to see what events they host and how they engage with students. This will help you connect better during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues students might face and how you would handle them. Role-playing these situations can boost your confidence and show that you're ready to tackle any challenge head-on.
✨Tip Number 3
Show off your creativity! Since you'll be organising events, come prepared with a few fun ideas for student activities. This not only demonstrates your enthusiasm but also gives you a chance to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your genuine interest in the role.
We think you need these skills to ace Service and Sales Assistant in Portsmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and engaging with people. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role of Service and Sales Assistant. Highlight your relevant experience in customer service and any creative ideas you have for events. This shows us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Yugo USA LLC.
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you resolved a customer issue or went above and beyond to help someone. This will show that you understand the importance of empathy and professionalism.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple tasks, so highlight your organisational abilities. Prepare to discuss how you manage your time and prioritise tasks effectively. You could even mention any tools or methods you use to stay organised, which will impress them with your proactive approach.
✨Be Creative with Ideas for Events
Since you'll be involved in organising fun events for residents, come prepared with a few creative ideas. Think about what types of activities would engage students and foster a sense of community. Sharing these ideas during the interview will show your enthusiasm and readiness to contribute.
✨Know the Company and Its Values
Do some research on the company and its culture. Understanding their values and mission will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in the role and the organisation, which can set you apart from other candidates.
