Assistant Residence Manager

Job Title

Assistant Residence Manager

Location

London, UK

Overview

• Orchard Lisle and Iris Brook, London
• 37.5 hours per week (some flexibility needed for holiday or sickness cover). Weekend working required 2 or 3 times per year.
• £33,500 - £34,500

Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Futureshapers who want to positively influence and shape the lives of others students and Yugoers.

Orchard Lisle and Iris Brook is home to 287 students. This property is a full nominated site and this role will be heavily focused on Maintenance and student experience.

Located in the heart of Talbot Yard, this role requires a hands‑on approach to work, ensuring we deliver cost‑effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

Responsibilities

Reporting to the Residence Manager. Here is a snapshot of what you will do:

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
• Follow up on sales opportunities during the summer.
• Maintain exceptionally high standards reflected in the overall presentation of the property, managing this through regular inspections and working with the facilities team.
• Handle complaints and offer excellent customer service to students, managing “the good” and turning around the “not so good.”
• Build and develop relationships with key players at local universities, as well as internal and external suppliers.
• Ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnover.
• Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.
• Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliant with the Yugo Water Hygiene Management Plan.

Qualifications

Here’s what you’ll need:

• Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Passion to ensure that students literally have the best experience of their lives while living with us.
• Demonstrates behaviours consistent with our values of integrity, commitment and energy.
• Experience within a fast‑paced, target‑driven environment with a strong focus on sales and marketing.
• Understanding of maintenance.

Benefits

And the benefits? Well apart from working with an amazing team of people you will also receive.

• Competitive salary with annual discretionary bonus.
• 25 days annual leave.
• Additional “YuDay” – a paid day off every year to spend as you wish to support your wellness journey.
• Subsidised health care & employee assistant program.
• Cycle to work scheme.
• Social events and more!