At a Glance
- Tasks: Provide top-notch customer service and organise fun events for students.
- Company: Join a vibrant team in state-of-the-art student accommodation.
- Benefits: Enjoy a competitive salary, generous leave, and wellness days.
- Other info: Dynamic role with opportunities for personal growth and exciting challenges.
- Why this job: Make a real difference in students' lives while having fun at work.
- Qualifications: Great communication skills and a passion for engaging with people.
The predicted salary is between 27040 - 27040 € per year.
40 hours per week – Monday to Friday with occasional evening/weekend work during peak times – £27,040 per annum – Central Portsmouth. We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state‑of‑the‑art student accommodation in the heart of Portsmouth.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents – there will be lots to keep you busy!
Responsibilities- Provide a friendly and professional customer service to students living in the residences.
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary.
- Get involved in sales and marketing activity to ensure the residences are full and all marketing channels have been utilised to their full potential.
- Follow and implement all our operating procedures.
- Ensure that the safety and welfare of all our residents is always maintained.
- Organise and communicate social events for residents.
Along with the day‑to‑day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Requirements- Great customer service and communication skills, being able to effectively engage with people at all levels.
- Be super personable and have a genuine passion for engaging with people.
- Ability to be proactive with strong problem‑solving skills.
- Be really organised and able to spin lots of plates at once (metaphorical plates!).
- Good working knowledge of MS packages.
- Resilience and adaptability, as well as a great cultural diversity awareness.
- Competitive salary with annual discretionary bonus.
- 5 weeks’ annual leave.
- Additional 'YuDay' – a paid day off every year to spend as you wish to support your wellness journey.
- Subsidised health care and employee assistance programme.
- Cycle‑to‑work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you.
Service and Sales Assistant in Portsmouth employer: Yugo Students (uk) Limited
Join our vibrant team in the heart of Central Portsmouth, where we prioritise a supportive and inclusive work culture. As a Service and Sales Assistant, you'll enjoy competitive benefits including a generous salary, 5 weeks of annual leave, and a unique 'YuDay' for personal wellness, all while engaging with a diverse community of students and contributing to exciting events. We are committed to your professional growth, ensuring that every day brings new opportunities and challenges in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Sales Assistant in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the student accommodation and its values. This will help you connect with the team and show that you're genuinely interested in being part of their fantastic environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've handled queries or complaints effectively. Being able to share these stories will demonstrate your empathy and professionalism during the interview.
✨Tip Number 3
Show off your creativity! Since you'll be organising fun events for residents, come prepared with a few ideas to share during your interview. This will highlight your proactive nature and enthusiasm for engaging with people.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Service and Sales Assistant in Portsmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and enthusiastic nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the role of Service and Sales Assistant. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Yugo Students (uk) Limited
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've handled queries or complaints with empathy and professionalism, as this role is all about engaging with residents and visitors.
✨Show Off Your Organisational Skills
Since you'll be juggling multiple tasks, be prepared to discuss how you stay organised. Share techniques you use to manage your time effectively and keep track of various responsibilities, especially when it comes to planning events or handling sales activities.
✨Be Creative with Ideas
This position involves organising fun and inclusive events for students, so come ready with a few creative ideas! Think about what types of events would engage students and how you could market them effectively. This will show your enthusiasm and proactive nature.
✨Understand Health and Safety Responsibilities
Familiarise yourself with health and safety regulations relevant to the role. Be ready to discuss how you would ensure the safety and welfare of residents, especially in emergency situations. This shows that you take your responsibilities seriously and are prepared for any challenges.
