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- Tasks: Lead and support a vibrant team to ensure smooth running of student accommodation.
- Company: Join Yugo, a global community dedicated to enhancing student living experiences.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in hospitality or student accommodation and strong communication skills.
- Other info: Dynamic role with no two days the same, perfect for those who thrive in fast-paced environments.
The predicted salary is between 28000 - 28000 £ per year.
Canterbury Student Manor, Canterbury
12 months' Fixed-term Contract to cover Maternity Leave
37.5 hours per week (Monday to Friday 9am - 5:30pm)
£28,000
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Located in the heart of Canterbury, this role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.
Reporting to the Accommodation Manager here is a snapshot of what you will do:
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
- Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets.
- Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential.
- You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team.
- Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students.
- Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers.
- Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
- Along with the day-to-day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.
- Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments.
Qualifications:
- Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation.
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
- Passion to ensure that students literally have the best experience of their lives whilst living with us.
- Demonstrates behaviours consistent with our values of integrity, commitment and energy.
- Experience within a fast-paced, target-driven environment with strong focus on sales and marketing.
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
Assistant Residence Manager in Canterbury employer: Yugo Students (uk) Limited
Contact Detail:
Yugo Students (uk) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager in Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Yugo and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully managed complaints or created a positive atmosphere. Be ready to share these stories!
✨Tip Number 3
Show off your sales savvy! Brush up on your sales techniques and be prepared to discuss how you can drive occupancy rates. Think about creative marketing ideas you could bring to the table to keep the residence buzzing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Yugo family right from the start!
We think you need these skills to ace Assistant Residence Manager in Canterbury
Some tips for your application 🫡
Show Your Personality: Let your upbeat and outgoing personality shine through in your application. We want to see how you can lead and mentor a team, so don’t be shy about sharing your experiences that highlight your interpersonal skills!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Highlight your relevant experience in hospitality or student accommodation to show us you’re the perfect fit for the role.
Demonstrate Your Passion: We’re looking for someone who genuinely cares about providing an amazing experience for students. Share examples of how you’ve gone above and beyond in previous roles to ensure customer satisfaction and build strong relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Yugo Students (uk) Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Residence Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Personality
This role requires an upbeat and outgoing personality, so let that shine through during your interview! Share examples of how you've built relationships in previous roles, especially in hospitality or student accommodation. Being personable can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with complaints or ensuring the residence runs smoothly. Think of examples from your past experiences where you've successfully managed similar challenges. This will demonstrate your problem-solving skills and ability to maintain high standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.