Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers using YugabyteDB.
- Company: Join Yugabyte, a leader in cloud-native database technology.
- Benefits: Enjoy competitive pay, flexible remote work, and a supportive team culture.
- Why this job: Be part of a revolutionary database journey with top enterprises worldwide.
- Qualifications: Strong tech skills in databases or cloud platforms; problem-solving mindset.
- Other info: Great opportunity for growth and learning in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company. The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.
Join the Database Revolution at Yugabyte. Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world\\\’s leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.
Job Title: Technical Support Engineer
Location: Remote, (UK time zone)
Compensation: Competitive, flexible, depending on skills and experience.
About YugabyteYugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.
Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Success organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture. Graduates from a relevant qualification with enthusiasm to progress in a technical support environment will also be considered.
The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. You’ll work remotely from anywhere in the U.K., but will align your workday with UK business hours.
Key Responsibilities
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
- Participate in a global on-call rotation, providing after-hours and weekend support when assigned.
What We’re Looking For
- Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
- Willingness to work UK business hours.
Nice to Have (but not required)
- Experience in a technical support, customer success, or DevOps/SRE role.
- Familiarity with open-source software and community-driven projects.
- Knowledge of PostgreSQL or other relational databases.
Why Join Us?
- Work on cutting-edge database technology used by top enterprises worldwide.
- Collaborative, growth-oriented team culture that values learning and innovation.
- Flexible remote work environment with strong work-life balance.
- Competitive compensation and benefits.
Pay Range: Competitive, flexible, depending on skills and experience.
Equal Employment Opportunity Statement: As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
#J-18808-Ljbffr
Technical Support Engineer EMEA employer: YugabyteDB
Contact Detail:
YugabyteDB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer EMEA
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant online communities, and attend meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research YugabyteDB and its products thoroughly. Understand their mission and values, and be ready to discuss how your skills align with their needs. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to tackle hypothetical scenarios or technical challenges. Think aloud and demonstrate your thought process — it’s all about how you approach issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Yugabyte.
We think you need these skills to ace Technical Support Engineer EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your technical skills and any relevant experience that aligns with Yugabyte's mission and values.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's necessary. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us and shows your enthusiasm for joining the Yugabyte team!
How to prepare for a job interview at YugabyteDB
✨Know Your Tech
Make sure you brush up on your knowledge of distributed databases and cloud platforms like AWS, GCP, or Azure. Familiarise yourself with YugabyteDB's features and how it compares to other databases. This will show that you're genuinely interested in the role and understand the technical landscape.
✨Practice Problem-Solving
Prepare for common technical support scenarios by practising troubleshooting techniques. Think about how you would approach resolving issues with APIs or application integrations. Being able to articulate your thought process during the interview can really impress the hiring team.
✨Show Your Customer Focus
Yugabyte values a customer-first mindset, so be ready to share examples of how you've successfully helped customers in the past. Highlight your patience and persistence when dealing with challenging situations, as this will demonstrate your suitability for a support role.
✨Communicate Clearly
Strong communication skills are key for this position. Practice explaining complex technical concepts in simple terms, as you'll need to interact with both technical and non-technical audiences. Clear communication can set you apart from other candidates.