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- Tasks: Create clear policy guidance and support materials for a safe online community.
- Company: Join Yubo, the leading social discovery app for Gen Z.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Be part of a diverse team committed to redefining online connections.
- Why this job: Help shape the future of social interactions and ensure user safety.
- Qualifications: 2-3 years in Trust & Safety or related fields, strong analytical and communication skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves. We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow. Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards. Join us in this exciting journey and help us shape the future of social interactions!
What you will do
- Ensure guidance is structured for frontline use, internal, and outsourced (fast, unambiguous, audit or update-friendly).
- Deliver a monthly policy update brief, translating new or revised policies into clear operational guidance (rules, examples, and edge cases).
- Produce and maintain monthly-updated policy support materials (e.g., FAQs, glossaries, decision trees) reflecting the latest policy changes.
- Conduct a quarterly audit of policy documentation and deliver a report with recommendations to improve clarity, usability, and audit readiness.
- Maintain high-quality documentation across knowledge platforms (Confluence/Notion).
- Ensure consistency, version control, and traceability across all policy materials.
- Structure documentation for ease of use, scalability, and auditability.
- Track policy updates and assess operational impact (workflows, macros, QA standards, training).
- Produce change briefs summarising: intent, enforcement expectations, exceptions, and risk areas.
- Partner with Enablement to deploy updates through training and hub documentation.
- Analyse QA findings, escalations, appeals, and feedback loops to identify policy failure patterns.
- Detect ambiguity, inconsistency, and mismatch between policy intent and operational reality.
- Recommend targeted fixes (guidance updates, examples, workflow adjustments).
- Structure calibration sessions between Policy, Ops, QA, and Escalations on tricky categories.
- Define “golden examples” and case libraries to anchor consistency.
- Align on enforcement thresholds, severity, and edge case handling.
Professional Background
- Ideally 2–3+ years in Trust & Safety, Policy Ops, Quality/Accuracy, or Operational Enablement, or less, but with significant transferable experience.
- Experience translating policy into workflows, QA standards, or training materials.
- Experience with escalation frameworks, appeals, or complex edge cases preferred.
Skills and competencies
- Strong analytical thinking: pattern detection, ambiguity resolution, structured reasoning.
- Excellent written communication: clear, concise, operationally usable documentation (English).
- Comfort with policy interpretation + occasional operational constraints (speed, risk, consistency).
- Experience in stakeholder management would be a plus, as you will liaise with Policy/Ops/Enablement.
- Tooling comfort: documentation platforms, spreadsheets/dashboards, the more user-friendly the better.
- Strong judgment handling sensitive and high‑risk content.
Policy Ops Analyst employer: Yubo
Contact Detail:
Yubo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Ops Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Yubo. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Prepare for the interview by diving deep into Yubo’s mission and values. Show us how your skills align with our goal of creating a safe digital space. We want to see your passion for making genuine connections!
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you nail down your responses. Focus on articulating your experience in Trust & Safety and how it relates to the role of Policy Ops Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team. Let’s make it happen!
We think you need these skills to ace Policy Ops Analyst
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission of creating a safe digital space.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the responsibilities of the Policy Ops Analyst role, so don’t hold back!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, ensuring that your key achievements and experiences stand out. Remember, clarity is key in policy documentation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Yubo
✨Know Your Policies Inside Out
Before the interview, make sure you thoroughly understand the policies relevant to the role. Yubo is all about creating a safe digital space, so be prepared to discuss how you would translate complex policies into clear operational guidance.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical thinking during the interview. Prepare examples of how you've detected patterns or resolved ambiguities in past roles, especially in Trust & Safety or Policy Ops. This will show that you can handle the complexities of the job.
✨Communicate Clearly and Concisely
Since excellent written communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain a policy or process, so think about how you can convey information in a straightforward manner that’s easy to understand.
✨Prepare for Stakeholder Management Questions
Expect questions about how you’ve managed relationships with different stakeholders in previous roles. Think of specific instances where you collaborated with teams like Policy, Ops, or Enablement, and be ready to discuss how you navigated any challenges.