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- Tasks: Ensure user safety on our platform by investigating reports and monitoring interactions.
- Company: Join Yubo, a leading social discovery app for Gen Z.
- Benefits: Competitive salary, flexible working hours, and a vibrant team culture.
- Why this job: Help shape the future of online connections while making a real impact on user safety.
- Qualifications: Fluent in Dutch and English, with experience in Trust & Safety or online moderation.
- Other info: Dynamic, multicultural environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Yubo is the Social Discovery app to make new friends and hang out online, empowering users to create genuine connections and show up as their true selves. We’ve pioneered a new way for Gen Z to socialize online, with millions of active users, and our goal is to redefine how we connect today and tomorrow. Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, with a proactive approach focusing on user protection, support, and education. We work closely with the broader technology industry and NGOs to create industry‑leading child protection standards. Join us in this exciting journey and help us shape the future of social interactions!
What You Will Do
- Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work.
- Investigate and assess user reports, applying internal guidelines objectively and consistently.
- Conduct risk assessments to determine severity, urgency, and potential impact, escalating high‑risk cases when necessary.
- Monitor livestreams in real time, responding quickly to behaviours that violate our Community Guidelines.
- Identify operational, product, or policy gaps, and propose improvements that enhance user safety.
- Report and document technical bugs encountered during moderation or investigations.
- Contribute to training and knowledge development, helping refine team processes, best practices, and onboarding content.
- Analyze and report emerging trends within your specific market (e.g., Germany), ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies.
- Prepare daily reports summarizing key learnings, risks, and trends observed on the platform.
- Collaborate cross‑functionally to support new safety initiatives and share regional context that may affect user behaviours or risks.
Professional Background
- 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.
- Nice to have: Customer Support experience; experience in environments with real‑time decision‑making.
Specific Knowledge & Market Fit
- Languages: Dutch (C1/C2) and English (B2 minimum).
- Strong understanding of Dutch culture, youth trends, and online behavioural norms.
- Good knowledge of social media platforms, user dynamics, and digital communities.
- Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary‑pushing, emotional manipulation, unwanted contact).
Soft Skills
- Strong analytical skills and the ability to evaluate situations within their broader context.
- Objective decision‑making, with the ability to apply guidelines consistently under pressure.
- Quick, confident decision‑making, especially in time‑sensitive situations.
- High adaptability and comfort navigating evolving rules, products, and risk landscapes.
- Collaborative team player with strong communication skills.
- Ability to step back, reflect, and assess complex or sensitive situations with neutrality.
- High social intelligence and cultural awareness.
Hiring Process
- Interview with the Team Leader or Manager
- Technical test
- Follow‑up interview with the Team Leader or Manager
- Criminal record check
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Finance and Sales
Industries: Software Development
Trust & Safety Specialist - Dutch in Full Sutton employer: Yubo
Contact Detail:
Yubo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Specialist - Dutch in Full Sutton
✨Tip Number 1
Get to know the company inside out! Research Yubo's mission, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Trust & Safety and think about how your experience aligns with the role. Mock interviews with friends can help you feel more confident and articulate.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples where you've assessed risks or handled challenging situations. Highlighting your decision-making process will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you on their radar.
We think you need these skills to ace Trust & Safety Specialist - Dutch in Full Sutton
Some tips for your application 🫡
Show Your Passion for Safety: When writing your application, let us know why you're passionate about creating a safe online environment. Share any relevant experiences that highlight your commitment to user protection and community safety.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission at Yubo!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application.
How to prepare for a job interview at Yubo
✨Know Your Stuff
Make sure you brush up on your knowledge of online risk and abuse, especially in the context of social and dating platforms. Familiarise yourself with common issues like misrepresentation and emotional manipulation, as these will likely come up during your interview.
✨Show Off Your Analytical Skills
Be prepared to demonstrate your analytical skills by discussing past experiences where you assessed risks or made quick decisions under pressure. Use specific examples that highlight your ability to evaluate situations objectively and consistently.
✨Cultural Awareness is Key
Since this role requires a strong understanding of Dutch culture and youth trends, make sure you can discuss relevant topics confidently. Share insights about how these factors influence online behaviour and user dynamics, showing that you’re in tune with the community.
✨Collaborate and Communicate
Emphasise your teamwork and communication skills during the interview. Be ready to talk about how you've worked cross-functionally in the past, and how you can contribute to refining team processes and best practices at Yubo.
