At a Glance
- Tasks: Ensure a safe online space by investigating user reports and monitoring livestreams.
- Company: Join Yubo, the leading social discovery app for Gen Z.
- Benefits: Competitive salary, flexible work environment, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to redefining social connections.
- Why this job: Help shape the future of online interactions while making a real difference in user safety.
- Qualifications: 2-4 years in Trust & Safety or online moderation; fluent in German and English.
The predicted salary is between 35000 - 45000 £ per year.
Who We Are
Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves. We’ve pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow. Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and create industry-leading child protection standards. Join us in this exciting journey and help us shape the future of social interactions!
What You Will Do
- Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work.
- Investigate and assess user reports, applying internal guidelines objectively and consistently.
- Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary.
- Monitor livestreams in real time, responding quickly to behaviours that violate our Community Guidelines.
- Identify operational, product, or policy gaps, and propose improvements that enhance user safety.
- Report and document technical bugs encountered during moderation or investigations.
- Contribute to the improvement of processes, best practices, and documentation.
- Analyze and report emerging trends within your specific market, ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies.
- Prepare regular reports summarising key learnings, risks, and trends observed on the platform.
- Contribute to cross-functional safety initiatives by providing relevant insights and sharing regional context that may affect user behaviours or risks.
Professional Background
- 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.
- Nice to have: Customer Support experience; experience in environments with real-time decision-making.
Specific Knowledge & Market Fit
- Languages: German (C1/C2) and English (B2 minimum), Spanish is a plus.
- Strong understanding of German culture, youth trends, and online behavioural norms.
- Good knowledge of social media platforms, user dynamics, and digital communities.
- Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact).
Soft Skills
- Strong analytical skills and the ability to evaluate situations within their broader context.
- Objective decision-making, with the ability to apply guidelines consistently under pressure.
- Quick, confident decision-making, especially in time-sensitive situations.
- High adaptability and comfort navigating evolving rules, products, and risk landscapes.
- Strong communication skills and ability to provide relevant input when needed.
- Ability to step back, reflect, and assess complex or sensitive situations with neutrality.
- High social intelligence and cultural awareness.
Trust & Safety Specialist in Full Sutton employer: Yubo
Contact Detail:
Yubo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Specialist in Full Sutton
✨Tip Number 1
Network like a pro! Reach out to people in the Trust & Safety field on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by diving deep into Yubo's mission and values. Show us that you understand our commitment to user safety and how your experience aligns with our goals. We love candidates who are genuinely passionate about making online spaces safer!
✨Tip Number 3
Practice your decision-making skills! Since the role involves real-time assessments, try mock scenarios where you have to make quick, objective decisions. This will help you feel more confident when it comes to those tricky interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and contributing to a safer online community.
We think you need these skills to ace Trust & Safety Specialist in Full Sutton
Some tips for your application 🫡
Show Your Passion for Safety: When writing your application, let us know why you're passionate about creating a safe online environment. Share any relevant experiences or insights that highlight your commitment to user protection and community safety.
Be Specific About Your Experience: We want to see how your background aligns with the role. Mention specific examples from your previous work in Trust & Safety or online moderation that demonstrate your skills in risk assessment and decision-making.
Tailor Your Application: Make sure to customise your application to reflect our mission and values. Use language from the job description to show that you understand what we’re all about and how you can contribute to our goals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Yubo
✨Know Your Stuff
Before the interview, dive deep into understanding online risk and abuse, especially in social and dating platforms. Familiarise yourself with common scenarios like misrepresentation and emotional manipulation. This knowledge will help you demonstrate your expertise and show that you're ready to tackle the challenges of the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you approach risk assessments and decision-making under pressure. Think of examples from your past experience where you've had to evaluate situations quickly and objectively. This will highlight your analytical skills and ability to apply guidelines consistently.
✨Cultural Awareness is Key
Since the role requires a strong understanding of German culture and youth trends, brush up on current events and social dynamics in Germany. Being able to discuss these topics will not only impress your interviewers but also show that you can connect with the user base effectively.
✨Prepare for Real-Time Scenarios
Expect to be asked about how you'd handle real-time decision-making situations. Think through potential scenarios you might face while monitoring livestreams or assessing user reports. Practising your responses will help you feel more confident and articulate during the interview.