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For Companies At a Glance
- Tasks: Support major projects and customer onboarding while managing scheduling exceptions.
- Company: Join a dynamic team at Yu Smart in Leicester.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a positive work culture.
- Why this job: Make an impact by ensuring smooth project execution and customer satisfaction.
- Qualifications: Strong communication and organisational skills; experience in scheduling preferred.
- Other info: Great career growth potential in a supportive environment.
The predicted salary is between 26000 - 28000 £ per year.
Project Scheduling Support Analyst
Department: YUS – 1010 – Operations Support
Location: Leicester
Compensation: £26,000 – £28,000 / year
Reports to: Scheduling Delivery Lead
Working hours: 37.5 hours per week Monday–Friday between 8am and 6pm on a rotation basis
Salary: £26,000 – £28,000
The Project Scheduling Support Analyst provides specialist support across major business projects, new customer onboarding, and scheduling exception management. The role ensures large or complex bookings are planned effectively, project requirements are integrated into operational delivery, and the scheduling team is supported with analysis, troubleshooting, and ad‑hoc cover where required.
What You’ll Be Doing:
- Support the planning and coordination of major business projects and new customer onboarding, ensuring operational readiness across scheduling and field teams.
- Provide administrative and planning support for large scale onboarding, including documentation, exception handling, and system updates.
- Support scheduling on an ad‑hoc basis as required.
- Assist in managing scheduling exceptions and complex bookings that fall outside standard BAU processes, including high level complaints.
- Monitor plans and bookings for successful outcomes, escalating risks to minimise rework or customer disruption.
- Maintain accurate records of project and scheduling activity to support compliance and audit requirements.
- Collaborate with internal teams to adapt processes for bespoke customer or project requirements.
- Customer contact as required within the role and business.
- Proactively communicate with engineers and stakeholders to manage changes and updates.
- Maintain accurate records in the relevant systems and ensure data integrity.
- Escalate resourcing issues and propose solutions to maintain service levels.
- Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution.
- Take ownership and accountability of failed or at‑risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO).
- Analyse scheduling exceptions and act swiftly to resolve blockers (e.g. access issues, technical flags, route constraints).
- Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL).
About Yü
The role is ideal for someone who thrives on problem‑solving, can analyse scheduling patterns, resolve complex blockers, and proactively collaborate with suppliers, engineers, and stakeholders to remove obstacles to success.
Qualifications & Experience
- Strong background in scheduling, operations support, and workforce coordination.
- Proficient in workforce management tools (e.g., Salesforce FSL).
- Accurate data entry and system management skills.
- Detail‑oriented with a focus on process quality.
- Confident communicator with planners, engineers, and stakeholders.
- Analytical mindset; able to identify inefficiencies and root causes.
- Skilled in prioritisation, troubleshooting, and working at pace.
- Comfortable using data dashboards to inform decisions.
- Excellent planning, organisation, and report writing skills.
- Skilled in conflict resolution and negotiation.
- Friendly, collaborative team player focused on growth and development.
- Delivers excellent service with a positive, approachable attitude.
- Builds rapport easily and communicates effectively with customers.
- Resilient and confident in turning challenges into positive outcomes.
Relevant Qualifications / Experience
- Excellent communication skills, both written and verbal.
- Scheduling/workforce management experience.
- Exceptional organisational skills particularly in time and diary management.
Desirable
- Experience of the Utilities/Energy industry would be beneficial but is not essential.
Benefits
- 24 days annual leave + bank holidays.
- Holiday buy – up to 5 additional days.
- Day off on your birthday.
- Employee Assistance Programme.
- Annual salary review.
- Learning and development opportunities.
- Enhanced paternity, maternity and adoption policies.
- Yü made a difference Awards.
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance.
- Long service recognition.
- Refer a friend payment.
- Company sick pay (subject to length of service).
- New modern facilities.
- Death in service and critical illness cover.
- Plus, many more.
Important Information
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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Project Scheduling Support Analyst employer: Yü Smart
Contact Detail:
Yü Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Scheduling Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their projects and challenges, and think about how your skills can help. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Project Scheduling Support Analyst, you'll need to convey information clearly. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Project Scheduling Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in scheduling and operations support. We want to see how your skills align with the role of Project Scheduling Support Analyst, so don’t hold back!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written communication prowess. Keep it clear, concise, and professional – we love a good communicator!
Highlight Your Organisational Skills: This role requires exceptional organisational skills, so be sure to showcase any relevant experiences where you’ve successfully managed schedules or coordinated projects. We’re looking for those who can juggle multiple tasks with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Yü Smart
✨Know Your Scheduling Tools
Familiarise yourself with workforce management tools like Salesforce FSL before the interview. Be ready to discuss how you've used similar tools in past roles, as this will show your technical competence and readiness for the Project Scheduling Support Analyst position.
✨Showcase Your Organisational Skills
Prepare examples that highlight your exceptional organisational skills, especially in time and diary management. Think of specific situations where you successfully managed complex schedules or resolved conflicts, as this will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various stakeholders, showcasing your excellent communication skills during the interview is crucial. Consider role-playing common scenarios you might face in the job to build your confidence.
✨Be Ready to Analyse
Brush up on your analytical skills and be prepared to discuss how you've identified inefficiencies in past projects. The interviewer may ask you to solve hypothetical scheduling problems, so think through your approach to troubleshooting and optimising processes ahead of time.
