At a Glance
- Tasks: Investigate and process change of tenancy requests while providing excellent customer service.
- Company: Join a growing team at Yü, known for its supportive culture.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a birthday day off.
- Other info: Flexible working hours and a friendly team environment await you.
- Why this job: Kickstart your career in a dynamic role with real impact on customers.
- Qualifications: GCSEs in Maths and English, plus good Office 365 skills.
The predicted salary is between 24750 - 26000 £ per year.
Department: YUR - 2040 - Change of Tenancy
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Change of Tenancy Manager
Compensation: £26,228 / year
Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
Salary: £24,750 - £26,000
We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
What We Need from Yü
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
- Taking inbound calls from new and existing COT queries
- Assisting with recording written information on systems
- Ability to spot risks within accounts and offer remedial action
- Responding to email queries internal and external whilst providing excellent customer service and due diligence
- Processing COT requests smoothly and efficiently and within SLA
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
- Developing & Learning relationship skills with key stakeholders (Internal & External)
About Yü
If you have what it takes you could be just what we’re looking for…
- Education – GCSE Grade A-C in Math & English or Equivalent
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word
- Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
- Motivated – You have a can-do attitude & love to learn & develop new skills
- Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
- Friendly – You’re always polite & speak to people with respect
- Accuracy – Good level of accuracy & attention to detail
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Tenancy Change Specialist: Customer Care & Compliance employer: Yu Group
At Yü, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our Leicester office. With a strong focus on employee growth, we provide extensive learning and development opportunities, alongside a comprehensive benefits package that includes generous annual leave, enhanced family policies, and recognition awards. Join us to be part of a collaborative team where your contributions are valued and you can truly make a difference in customer care and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Change Specialist: Customer Care & Compliance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü and their Change of Tenancy team. Understanding their values and what they’re all about will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in Sales and Collections and show off your customer care skills.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the hiring manager, let them know how excited you are about the opportunity to join their team. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role.
We think you need these skills to ace Tenancy Change Specialist: Customer Care & Compliance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Change Specialist role. Highlight your experience in sales and collections, and how it relates to the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure to demonstrate your ability to construct clear and coherent correspondence. Use examples from your past experiences where you’ve successfully handled customer queries or resolved issues.
Be Detail-Oriented:Attention to detail is key in this role, especially when processing change of tenancy requests. Make sure your application is free from typos and errors, and consider mentioning any previous roles where accuracy was crucial. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for. Don’t miss out on this opportunity!
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Change Specialist. Familiarise yourself with the key responsibilities like investigating tenancy requests and managing customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to spot risks or resolve issues in previous roles. Be ready to discuss these during the interview, as it shows you can think on your feet and handle challenges, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the company's future plans. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.
