At a Glance
- Tasks: Support the Supplier Relations Team with queries and develop essential employment skills.
- Company: Join a dynamic team at Yü, focused on operational support.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a supportive work environment.
- Other info: Fixed term role until June 2027 with excellent career growth potential.
- Why this job: Gain valuable experience while making a real impact in a collaborative setting.
- Qualifications: Good Office 365 skills and a can-do attitude are essential.
The predicted salary is between 26228 - 27000 £ per year.
Department: YUR - 2105 - Operational Support
Employment Type: Fixed Term Contract
Location: Nottingham
Reporting To: Supplier Relations Team Leader
Compensation: £26,228 - £27,000 / year
Working hours: Monday to Friday, 37.5 hours a week
Employment: Please note that this role is Fixed Term until June 2027.
To support the Operations Department with support queries within the Supplier Relations Team to support different areas within the business. The role will also include learning & development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation & relationship building at all levels.
What We Need from Yü
- Organising and prioritising tickets with business risk in mind
- Monitoring internal queries, diagnosing, and rectifying incorrect account discrepancies
- Support departmental queries
- Assisting with email inbox queries
- Assisting with recording written information on systems
- Providing support to the Legal Department for case management
- Providing support to the Debt Team for dispute resolution
- Processing Compliance Payments
About Yü
If you have what it takes you could be just what we’re looking for…
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word
- Communication – Must be able to talk, listen and speak clearly on the telephone
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player, who is flexible and adaptable
- Motivated – You have a can-do attitude, who is looking to develop new skills
- Time Management – You’re able to manage time effectively, working under pressure and managing multiple deadlines
- Friendly – You’re always polite and speak to people with respect
- High level of attention to detail and accuracy
- With a ‘Can Do’ attitude
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relations Advisor (Fixed Term)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yu Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yu Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Supplier Relations Advisor (Fixed Term)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yu Group.
How to prepare for a job interview at Yu Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yu Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yu Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
