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- Tasks: Support field operations by troubleshooting issues and managing schedules in real-time.
- Company: Join Yü Group, a fast-growing energy supplier shaking up the market.
- Benefits: Enjoy 24 days leave, birthday off, and learning opportunities.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Experience in scheduling or customer service, strong communication skills required.
- Other info: Fast-paced environment with great career growth potential.
The predicted salary is between 25000 - 26000 £ per year.
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: 10am – 6:30pm
Some weekend working, generally 1 in 6 weekends. Other shifts are available.
Salary: £25,000 - £26,000 per annum
As a Field Operations Support Coordinator at Yü Smart, you'll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you'll ensure that every installation, visit, or warrant is supported and delivered efficiently. This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need From Yü
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk ("in jeopardy") due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
If you have what it takes you could be just what we're looking for…
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech-savvy with the ability to quickly learn internal systems and tools
Desirable:
- Experience of the Utilities industry would be beneficial but is not essential.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm in Rutland employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm in Rutland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü Smart. Understand their mission, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to field operations and customer service. Prepare your responses, focusing on your problem-solving skills and how you've handled pressure in the past. We want to hear your success stories!
✨Tip Number 3
Show off your tech skills! Since this role is all about managing jobs and liaising with engineers, be ready to discuss any relevant tools or systems you've used before. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you’re keen on the role!
We think you need these skills to ace Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm in Rutland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Operations Support Coordinator role. Highlight your experience in fast-paced environments and any relevant skills that match what we’re looking for at Yü Smart.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions under pressure, so don’t hold back!
Communicate Clearly: Since this role involves liaising with customers and internal teams, make sure your written communication is clear and professional. Use straightforward language and keep it concise to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yu Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Field Operations Support Coordinator role. Familiarise yourself with the key responsibilities, such as troubleshooting live job issues and liaising with customers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Since this role involves managing scheduling challenges and operational pinch points, be prepared to discuss specific examples from your past experiences where you've successfully resolved similar issues. Highlight your ability to stay calm under pressure and make confident decisions.
✨Communicate Effectively
Strong communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can effectively collaborate with both internal teams and external stakeholders to ensure smooth operations.
✨Demonstrate Your Tech Savviness
As a Field Operations Support Coordinator, you'll need to quickly learn internal systems and tools. Be ready to discuss any relevant technology or software you've used in previous roles. Showing that you're tech-savvy will give you an edge in the interview.
