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- Tasks: Support smart meter engineers in real-time, ensuring jobs run smoothly and customers stay informed.
- Company: Join Yü Smart, a fast-growing leader in smart metering in the UK.
- Benefits: Enjoy 24 days annual leave, birthday off, and learning opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in operations or customer service; training provided.
- Other info: Flexible working hours with some weekend shifts; great career growth potential.
The predicted salary is between 25000 - 26000 £ per year.
Department: YUS - 1010 - Operations Support
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Customer Services & Intraday Manager
Compensation: £25,000 - £26,000 / year
Working hours: 37.5 hours per week - Some weekend working, generally 1 in 6 weekends.
Be at the heart of keeping our engineers moving and our customers connected. Yu Smart is growing fast — and we’re on a mission to become the leading smart metering partner in the UK. We’re investing in new technology, transforming our field operations, and expanding our team to support the next phase of growth.
We’re now looking for a Real-Time Operations Coordinator to join our Operations team and play a critical role in ensuring our smart meter engineers can complete jobs safely, on time, and with great customer service. If you thrive in a fast-paced environment, love solving problems quickly, and enjoy supporting people, this could be the role for you.
What We Need from Yü
In this role, you’ll be the first point of contact for our field engineers on the day of installation and other planned jobs. You’ll help keep jobs on track, support with queries, and make sure customers are kept informed.
Your day will include:
- Real-time support
- Providing live support to smart meter engineers during installations and commissioning
- Answering queries via WhatsApp, Teams, and phone
- Identifying jobs at risk and taking action to keep them moving
Job & Customer Coordination
- Contacting customers with updates, access issues or delays
- Reallocating or rescheduling jobs in partnership with planners and team leaders
- Logging changes accurately in our systems
Operational support
- Helping with warrant paperwork and office-based warrant activity
- Escalating technical commissioning issues
- Working closely with Team Leaders, Planners, and the wider Operations team
About Yü
You don’t need smart metering experience — we’ll train you — but you will need:
- Experience in operations, customer service, field coordination, scheduling, dispatch, or real-time work
- The ability to stay calm and organised when things get busy
- Confident communication skills
- A problem-solving mindset
- Strong attention to detail
- Enjoy working with people (engineers, customers, managers, partners)
Desirable:
- Experience of the Utilities industry would be beneficial but is not essential.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Real-Time Operations Coordinator employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Operations Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yu Smart. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to operations and customer service. Think of examples from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure. We want to see how you handle real-time challenges!
✨Tip Number 3
Show off your communication skills! Since you'll be the first point of contact for engineers and customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. During the interview, engage with your interviewer and ask questions to showcase your enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Real-Time Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Real-Time Operations Coordinator role. Highlight any experience in operations, customer service, or real-time work to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your problem-solving mindset can help keep our engineers moving and customers connected.
Show Off Your Communication Skills: Since you'll be the first point of contact for our field engineers, make sure your application showcases your confident communication skills. Whether it's through your CV or cover letter, let us see how you can engage with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Yu Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Real-Time Operations Coordinator role. Familiarise yourself with the key responsibilities like providing live support to engineers and coordinating jobs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves real-time support and quick decision-making, be prepared to discuss examples of how you've solved problems in previous jobs. Think of specific situations where you had to stay calm under pressure and how you managed to keep things on track.
✨Communicate Clearly and Confidently
As a coordinator, you'll need to communicate effectively with engineers and customers. Practice articulating your thoughts clearly and concisely. During the interview, don’t hesitate to ask for clarification if you don’t understand a question—this shows you're engaged and willing to ensure clear communication.
✨Demonstrate Your Team Spirit
This role is all about working with others, so highlight your teamwork skills. Share experiences where you collaborated with different teams or supported colleagues. Emphasising your ability to work well with engineers, planners, and customers will show that you’re a great fit for the company culture.
