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- Tasks: Support major projects and customer onboarding while managing scheduling exceptions.
- Company: Join a dynamic team at Yü, focused on growth and collaboration.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a positive work environment.
- Why this job: Be part of impactful projects and enhance your problem-solving skills.
- Qualifications: Strong communication and scheduling experience; analytical mindset is a plus.
- Other info: Great career growth potential in a supportive workplace.
The predicted salary is between 26000 - 28000 £ per year.
Project Scheduling Support Analyst
Department: YUS – 1010 – Operations Support
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Scheduling Delivery Lead
Compensation: £26,000 – £28,000 / year
Description
Reports to: Scheduling Delivery Lead
Location: Leicester
Working hours: 37.5 hours per week Monday-Friday between 8am and 6pm on a rotation basis
Salary: £26,000 – £28,000
The Project Scheduling Support Analyst provides specialist support across major business projects, new customer onboarding, and scheduling exception management. The role ensures large or complex bookings are planned effectively, project requirement are integrated into operational deliver, and the scheduling teams is supported with analysis, troubleshooting, and ad hoc cover where required.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Support the planning and coordination of major business projects and new customer onboarding, ensuring operational readiness across scheduling and field teams.
- Provide administrative and planning support for large scale onboarding, including documentation, exception handling, and system updates.
- Support scheduling on an ad-hoc basis as required.
- Assist in managing scheduling exceptions and complex bookings that fall outside standard BAU processes, include high level complaints.
- Monitor plans and bookings for successful outcomes, escalating risks where projector scheduling to minismise rework or customer disruption.
- Maintain accurate records of project and scheduling activity to support compliance and audit requirements.
- Collaborate with internal teams to adapt processes for bespoke customer or project requirements.
- Customer contact as required within the role and business.
- Proactively communicate with engineers and stakeholders to manage changes and updates.
- Maintain accurate records in the relevant systems and ensure data integrity.
- Escalate resourcing issues and propose solutions to maintain service levels.
- Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution.
- Take ownership and accountability of failed or at-risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO,).
- Analyse scheduling exceptions and act swiftly to resolve blockers (e.g. access issues, technical flags, route constraints).
- Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL).
About Yü
If you have what it takes you could be just what we’re looking for…
The role is ideal for someone who thrives on problem-solving, can analyse scheduling patterns, resolve complex blockers, and proactively collaborate with suppliers, engineers, and stakeholders to remove obstacles to success.
- Strong background in scheduling, operations support, and workforce coordination
- Proficient in workforce management tools (e.g., Salesforce FSL)
- Accurate data entry and system management skills
- Detail-oriented with a focus on process quality
- Confident communicator with planners, engineers, and stakeholders
- Analytical mindset; able to identify inefficiencies and root causes
- Skilled in prioritisation, troubleshooting, and working at pace
- Comfortable using data dashboards to inform decisions
- Excellent planning, organisation, and report writing skills
- Skilled in conflict resolution and negotiation
- Friendly, collaborative team player focused on growth and development
- Delivers excellent service with a positive, approachable attitude
- Builds rapport easily and communicates effectively with customers
- Resilient and confident in turning challenges into positive outcomes
Relevant Qualifications / Experience:
- Excellent communication skills, both written and verbal.
- Scheduling/workforce management experience
- Exceptional organisational skills particularly in time and diary management
Desirable:
- Experience of the Utilities/Energy industry would be beneficial but is not essential.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
#YUIndeed
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#J-18808-Ljbffr
Project Scheduling Support Analyst employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Scheduling Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their projects and challenges, so you can showcase how your skills as a Project Scheduling Support Analyst can make a difference.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting and managing scheduling exceptions, be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Project Scheduling Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in scheduling and operations support. We want to see how your skills align with the role of Project Scheduling Support Analyst!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled complex scheduling issues or resolved conflicts in the past. This will show us you're a great fit for our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Yu Group
✨Know Your Scheduling Tools
Familiarise yourself with workforce management tools like Salesforce FSL. Be ready to discuss how you've used similar tools in the past and how they can help streamline scheduling processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex scheduling issues or operational challenges. Highlight your analytical mindset and ability to resolve blockers effectively, as this is crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing past experiences. The role requires strong communication with various stakeholders, so demonstrate your ability to build rapport and convey information effectively.
✨Be Detail-Oriented
Emphasise your attention to detail during the interview. Discuss how you maintain accurate records and ensure data integrity, as these skills are vital for compliance and audit requirements in the role.
