Operations Senior Project Manager

Due to our continued expansion of our Contact Centre and Operations teams, we are looking to recruit a Project Manager to join our team based in Leicester (Hybrid working 4 days per week in the office). This role will require travel to our Nottingham offices from time to time to ensure complete stakeholder engagement.

As a member of the business change team, you will be working with key stakeholders within the business to get the very best from our Technology stack. Communication is key, you will need to actively engage with the business to understand their needs and work collaboratively to deliver technology solutions. Passionate and motivated people are the power behind our growth, so we’re looking to expand our team and you could be part of our success story.

Here’s a taste of what you’ll be doing:

• You should have a proven track record leading a portfolio of IT and Business Change projects delivering value driven technical solutions to business stakeholders.
• You are focused on the “numbers” ensuring the right level of utilisation, margin while finding ways to minimise over-runs.
• Lead, motivate and develop allocated and seconded team members to ensure that agreed performance and behavioural objectives are met.
• Drive best practice project delivery from concept through to delivery.
• You will ideally have worked in other utility supplier environments previously (ideally energy) delivering a variety of different types of projects (including Business Apps, IT Infrastructure, IT Transformation, Data Migrations, IT Support Services).
• You’ll have experience with cloud solutions such as Salesforce, Mulesoft, and emerging AI and automations solutions such as Power Automate.

Essential Requirements:

• Ensuring projects across the business are prioritised and successfully delivered (against budgets & timelines).
• Proven ability of managing multiple projects simultaneously.
• Proven analytical skills and experience of project budgeting and road mapping.
• Overseeing resource allocation and highlighting resource challenges / identifying solutions.
• Change Management including impact assessment, business readiness and issuing communications / guidance to the business.
• Implement best practices for Project Management and Requirements via Jira or similar tools, and deliver CI/CD using solutions like Github/Gitlab.
• Manage Risks and Issues to successful conclusion.
• Strong Communication and stakeholder management is a must.
• Excellent written and verbal communication skills, being able to deal with all levels of the organisation.
• Manage tender and procurement of contractors and third-party services from RFP to Support and handover to BAU.
• Delivery - Strong track record of implementing cross-functional projects and in large organisations.

Strategic Duties:

• Finding ways of improving efficiency of projects (scoping, delivery).
• Senior Stakeholder Management.

This job description is not exhaustive and reporting structure will be subject to change in the future as the company grows.

To succeed in this role you’ll need to be:

• Organised - Excellent organizational skills including attention to details and multi-tasking skills.
• Problem Solver - Independent thinking and problem-solving.
• Motivated - Self-motivated, proactive and results driven.
• Focused - Focus on results and delivery.

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• Travel Loan Scheme (Nottingham location only)
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.