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- Tasks: Support field operatives and make key decisions on debt enforcement actions.
- Company: Join a rapidly growing energy provider with ambitious expansion plans.
- Benefits: Competitive salary of £28,000 plus bonuses and flexible working options.
- Why this job: Be part of a team setting standards in the Energy Debt Recovery industry.
- Qualifications: Minimum 4 years of experience in debt enforcement or collections.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 32000 £ per year.
Department: YUR - 2120 - Debt Enforcement & Mgt
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Debt Enforcement Manager
Compensation: £28,000 / year
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £28,000 Basic dependant on experience plus Bonus
If you have extensive experience in Debt Enforcement we would like to hear from you. This can be experience from the Energy or Financial Services industries. We are looking for office-based people to join us with at least 4 years of experience in resolving debt at an enforcement level including commercial Warrant of Entry type work.
You’ll support our operatives out in the field and be responsible for making important decisions on next step action for customers in our Warrant Enforcement journey. You’ll ensure appropriate enforcement action is taken on customers taking into consideration their ability and intent to pay plus any vulnerabilities if applicable. You will prepare our Field personnel by giving them all the information they need to achieve successful field debt outcomes. You will make key decisions on the day of executing Warrants in the field to protect the customer and the business from further debt exposure.
For us this is a last resort debt mitigation activity and one we always try to avoid through various other activities upstream. Sometimes it’s the only way we have to help stop customers getting further in debt to avoid making it harder for our customers to become debt free.
If you are self‑motivated and highly disciplined with an agile mentality and a ‘can‑do’, solutions focused outlook on life, you could fit in well. Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.
What We Need from You:
- Ensuring Field personnel are fully prepared for upcoming field enforcement tasks
- Ensuring any safety aspects are considered when field personnel visit a customer at a customer’s business site
- Make quick but highly accurate assessments of what you are being told from field personnel to make effective decisions on field action
- Speak to field personnel and customers over the phone to resolve obstacles to resolving debts
- Ensure precise factual notes are captured on our systems for future reference
- Flag and escape complex situations to management for advice and guidance
About You:
- Minimum 4 years extensive collections experience including Enforcement/ Warrant
- Calm and composed – you have a mature head
- Assertive not aggressive – you take control of the situation
- Good decision maker – you listen carefully and make quick accurate decisions under pressure
- Mature thinker – you have good life skills and experience. You can see things from different perspectives
- Commercial thinker – you balance commercial objectives with optimal customer outcomes
- Intuitive – you establish those customers in genuine need
Debt Enforcement Specialist – Business (B2B) in London employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Enforcement Specialist – Business (B2B) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt enforcement and financial services sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to debt enforcement and think about how your experience aligns with their goals. We want to see that you’re genuinely interested in being part of our success story!
✨Tip Number 3
Showcase your decision-making skills during interviews. Be ready to discuss specific situations where you made quick, accurate decisions under pressure. This is crucial for the Debt Enforcement Specialist role, so let us see your problem-solving prowess!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to be part of our growing team!
We think you need these skills to ace Debt Enforcement Specialist – Business (B2B) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in debt enforcement, especially if you've worked in the Energy or Financial Services sectors. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Remember, we love a 'can-do' attitude!
Showcase Your Decision-Making Skills: In your application, give examples of how you've made quick and effective decisions in high-pressure situations. This is key for us as a Debt Enforcement Specialist, so let us know how you handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Make sure you brush up on your knowledge of debt enforcement, especially in the B2B sector. Familiarise yourself with relevant laws and regulations, as well as the specific processes involved in Warrant of Entry work. This will show that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you've had to make quick, accurate decisions under pressure. Think about situations where you resolved complex debt issues or navigated challenging conversations with clients. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Emphasise Your Communication Skills
As a Debt Enforcement Specialist, you'll need to communicate clearly with both field personnel and customers. Practice articulating your thoughts and ideas succinctly. Consider role-playing common scenarios you might face in the job to showcase your assertiveness without being aggressive.
✨Be Ready to Discuss Vulnerabilities
Understand the importance of considering customer vulnerabilities when discussing debt enforcement. Be prepared to talk about how you would approach sensitive situations with empathy and professionalism. This will highlight your maturity and commercial thinking, which are key traits for this role.