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For Companies At a Glance
- Tasks: Support customers and partners through calls, resolving queries and ensuring satisfaction.
- Company: Join a rapidly growing energy company with a focus on customer success.
- Benefits: Enjoy 24 days leave, annual salary reviews, and learning opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working environment with great career growth potential.
The predicted salary is between 25000 - 26000 £ per year.
Department: YUR - 2080 - Customer Services
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Customer Success Team Leader
Compensation: £25,000 - £26,000 / year
Working hours: Monday to Friday 08:30-17:00, 37.5 hours a week
Salary: £25,000 - £26,000 (Bonus Subject to Performance and KPI's)
We are looking to expand our Customer Service Team to our Leicester office, due to continued success and growth and have created an exciting opportunity for an experienced Customer Service Specialist, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.
Customer Service Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience. Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need from Yü
- Supporting our white label strategic partners through inbound call handling, complaints support and hand holding customers through our Change of Tenancy process.
- Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
- Resolving specific customer accounts within agreed service level agreements.
- Support the collection and maintenance of customer data to enable efficient servicing of customers.
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/noted up accordingly.
- To monitor, action and escalate any issue as appropriate in order to ensure all queries raised and third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
- Proactively recognise opportunities to take customer payments and collect revenue.
- Proactively identify sales opportunities to support our white label partners and retaining meter points.
- Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
- Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.
About Yü
If you have what it takes you could be just what we're looking for...
- Sharp – Effective decision-making skills to manage a changing workload.
- Proactive - Build strong relationships with other teams across the business.
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word.
- Experienced – Previous experience in the Energy Industry would be desirable but not essential.
- Practiced – Proven Customer Service experience required.
- Great communicator – you have first-rate communication and interpersonal skills.
- Ambitious – you don't just want another job; you want a career opportunity and a chance to work on your personal development.
- Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
- Motivated – you have a 'can do' attitude and love to see success.
- Team player – you enjoy working closely with a team to help them develop.
- Flexible – you're a strong team player who can adapt as the role and business develops.
- Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Customer Service Specialist – Strategic Partners in London employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Strategic Partners in London
✨Tip Number 1
Get to know the company inside out! Research Yü Energy, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be a great communicator. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Yü Energy team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Specialist – Strategic Partners in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that match what we're looking for, like effective communication and problem-solving abilities.
Show Your Passion: We love seeing candidates who are genuinely excited about the role! Share why you're interested in working with us at Yü Energy and how you can contribute to our success story.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your unique voice come across!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist and the specific responsibilities mentioned in the job description. Familiarise yourself with Yü Energy's services and values so you can demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. Prepare examples from your past experiences where you've effectively resolved customer issues or handled complaints. This will show that you have the right skills to manage customer interactions successfully.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in this role, such as managing escalations or resolving complaints, and prepare your responses to highlight your problem-solving abilities.
✨Demonstrate Your Team Spirit
Yü Energy values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you've built relationships with colleagues or worked together to achieve common goals, showing that you're a team player who can adapt to the company's culture.
