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- Tasks: Lead and develop a high-performing team to drive customer service excellence.
- Company: Join Yu Energy, a rapidly growing company in Leicester.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and more perks.
- Other info: Dynamic work environment with excellent growth potential.
- Why this job: Make a real impact on customer service while advancing your career.
- Qualifications: Experience in managing service teams and strong commercial acumen required.
The predicted salary is between 40000 - 50000 £ per year.
Reports to: Senior Commercial Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day-to-day operations. This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency, and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure, and support.
What We Need from Yü
- Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability
- Set clear objectives aligned to revenue growth and portfolio performance
- Conduct regular performance reviews, providing structured feedback and development plans
- Foster a high-performance culture focused on ownership, proactivity, and commercial delivery
- Provide oversight on high-value deals, ensuring alignment with business objectives and risk appetite
- Drive portfolio performance ensuring customer lifetime value is central
- Ensure consistency and quality in account management practices across the team
- Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
- Act as an escalation point for complex partner or commercial issues
- Drive operational improvements to enhance partner experience and internal efficiency
About Yü
If you have what it takes you could be just what we’re looking for…
- Proven experience managing service teams
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
- Advanced stakeholder management skills, with the ability to influence at a senior level
- Strong analytical and problem-solving capability, particularly in complex commercial scenarios
- Ability to balance strategic thinking with delivery and execution
Benefits
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Portfolio Team Leader in Leicester employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at Yu Energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Portfolio Team Leader role.
✨Tip Number 2
Prepare for the interview by researching Yu Energy’s values and recent projects. Show us how your experience aligns with our mission and how you can contribute to our growth story.
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully led a team or managed complex projects. We want to see how you can drive high performance and accountability in your future team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Yu Energy family.
We think you need these skills to ace Portfolio Team Leader in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Portfolio Team Leader role. Highlight your leadership experience and any relevant achievements that showcase your ability to drive performance and manage teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Yu Energy. Be sure to mention specific examples of your strategic thinking and problem-solving skills.
Showcase Your Commercial Acumen: Since this role requires strong commercial skills, make sure to include examples of how you've successfully managed service teams and driven revenue growth in previous positions. We want to see your analytical and negotiation prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Yu Energy's mission and values. Familiarise yourself with their approach to customer service excellence and how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Portfolio Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a high-performance culture. Be ready to discuss specific outcomes from your leadership.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in complex commercial scenarios. Think of situations where you've had to make strategic decisions or negotiate effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's growth plans, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.