Debt Enforcement Specialist – Business (B2B) in Leicester

Reports to: Debt Enforcement Manager

Location: Leicester LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.

Salary: £28,000 Basic dependant on experience plus Bonus

If you have extensive experience in Debt Enforcement we would like to hear from you. This can be experience from the Energy or Financial Services industries. We are looking for office-based people to join us with at least 4 years of experience in resolving debt at an enforcement level including commercial Warrant of Entry type work.

You’ll support our operatives out in the field and be responsible for making important decisions on next step action for customers in our Warrant Enforcement journey. You’ll ensure appropriate enforcement action is taken on customers taking into consideration their ability and intent to pay plus any vulnerabilities if applicable. You will prepare our Field personnel by giving them all the information they need to achieve successful field debt outcomes. You will make key decisions on the day of executing Warrants in the field to protect the customer and the business from further debt exposure.

For us this is a last resort debt mitigation activity and one we always try to avoid through various other activities upstream. Sometimes it’s the only way we have to help stop customers getting further into debt to avoid making it harder for our customers to become debt free. If you are self-motivated and highly disciplined with an agile mentality and a ‘can-do’, solutions focused outlook on life, you could fit in well. Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry.

Here’s a taste of what you’ll be doing:

• Ensuring Field personnel are fully prepared for upcoming field enforcement tasks
• Ensuring any safety aspects are considered when field personnel visit a customer at a customer’s business site
• Make quick but highly accurate assessments of what you are being told from field personnel to make effective decisions on field action
• Speak to field personnel and customers over the phone to resolve obstacles to resolving debts
• Ensure precise factual notes are captured on our systems for future reference
• Flag and escalate complex situations to management for advice and guidance

Minimum 4 years extensive collections experience including Enforcement/ Warrant

• Calm and composed – You have a mature head
• Assertive not aggressive – You take control of the situation
• Good decision maker – You listen carefully and make quick accurate decisions under pressure
• Mature thinker – You have good life skills and experience. You can see things from different perspectives
• Commercial thinker – You balance commercial objectives with optimal customer outcomes
• Intuitive – You establish those customers in genuine payment difficulty versus those who may choose not to pay but have the ability to pay. You’ll establish how any customer vulnerability impacts a customer’s ability to pay
• Great communicator – You’re confident and clear on the phone
• Team player – You’re happy to help a fellow colleague
• Motivated and Resilient – you have a can-do attitude and love to learn
• Friendly – You’re always polite and speak to people with respect
• Tenacious – You do what you say you’ll do and you’re a stickler for detail
• Reliable – You can be depended upon

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on individual and team performance
• Holiday buy – up to 5 additional days
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.