At a Glance
- Tasks: Provide top-notch customer service and support our partners with their needs.
- Company: Join a rapidly growing energy company with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and opportunities for career growth.
- Other info: Exciting long-term career prospects in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 25000 - 26000 £ per year.
Reports to: Customer Success Team Leader
Location: Leicester Office LE3 5BZ
Working Hours: Monday to Friday 08:30-17:00, 37.5 hours a week
Salary: £25,000 - £26,000 (Bonus Subject to Performance and KPIs)
We are looking to expand our Customer Service Team in our Leicester office due to continued success and growth. This is an exciting opportunity for an experienced Customer Service Specialist to ensure an excellent standard of service is provided and maintained to our Yü Energy customers.
Customer Service Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience. Our company is growing at a rapid pace, offering a long-term future career.
- Support our white label strategic partners through inbound call handling.
- Provide complaints support and assist customers through our Change of Tenancy process.
- Resolve specific customer accounts within agreed service level agreements.
- Support the collection and maintenance of customer data to enable efficient servicing of customers.
- Proactively identify sales opportunities to support our white label partners and retain meter points.
- Manage customer dissatisfactions, escalations, and complaints from beginning to end with a passion for resolving issues.
- Manage complaints referred to the Ombudsman service and EHU.
- Investigate and verify change of tenancy requests following process maps to determine the correct outcome and minimise risk to the business.
Manage and close assigned tasks effectively.
Customer Success Partner Advisor in Leicester employer: Yu Group
Yü Energy is an exceptional employer, offering a vibrant work culture in our Leicester office where teamwork and customer satisfaction are at the heart of what we do. With a focus on employee growth, we provide ongoing training and development opportunities, ensuring that our Customer Success Partner Advisors can thrive in their roles while contributing to our continued success. Join us for a rewarding career where your contributions are valued, and you can make a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Partner Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research Yü Energy and understand their values, mission, and the services they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle specific situations like complaints or change of tenancy requests. Role-playing these scenarios with a friend can boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Customer Success Team and ready to contribute to our growth.
We think you need these skills to ace Customer Success Partner Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Partner Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our success at Yü Energy. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer issues in the past. We value candidates who can manage complaints and turn them into positive experiences, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Yu Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer or resolved a tricky situation. This role is all about ensuring excellent service, so be ready to share how you've done that in the past.
✨Understand the Company and Its Values
Do a bit of homework on Yü Energy and their approach to customer service. Familiarise yourself with their mission and values, and think about how your own beliefs align with theirs. This will show that you're genuinely interested in the company and not just looking for any job.
✨Prepare for Common Scenarios
Since this role involves handling complaints and escalations, prepare for situational questions. Think about how you would manage a dissatisfied customer or a complaint that has been escalated. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Show Your Passion for Problem-Solving
This position requires a knack for resolving issues, so make sure to convey your passion for problem-solving. Share stories that highlight your ability to investigate and verify requests, and how you’ve successfully navigated challenges in the past. Employers love candidates who are proactive and solution-oriented!
