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- Tasks: Support customers and ensure their success with our products.
- Company: Join a thriving team in a dynamic Leicester office.
- Benefits: Enjoy competitive salary, bonuses, and 24 days annual leave.
- Why this job: Make a real difference in customer experiences and grow your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a supportive team that values personal development.
The predicted salary is between 20500 - 22000 £ per year.
Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £24,570 - £26,000 (Bonus subject to performance and KPI's)
We are looking to expand our Customer Success Team to our Leicester office, due to continued success.
Key Attributes:
- Analytical: Naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
- Motivated: You have a 'can do' attitude and love to see success.
- Team player: You enjoy working closely with a team to help them develop.
- Flexible: You're a strong team player who can adapt as the role and business develops.
- Target Orientated: You have experience in hitting targets, managing your time effectively and identifying sales opportunities.
We have a wide range of benefits for our employees including: 24 days annual leave +
Customer Service Specialist in Leicester employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and what it’s really like to work in the Customer Success Team. This insider info can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially your analytical and team player qualities. We want to see that 'can do' attitude shine through!
✨Tip Number 3
Showcase your flexibility! Be ready to discuss times when you adapted to changes or challenges in previous roles. This will highlight your ability to grow with us as the business develops.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team in Leicester!
We think you need these skills to ace Customer Service Specialist in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your analytical skills and any experience you have in customer success, as we love seeing how you can contribute to our team!
Show Off Your Team Spirit: We’re all about collaboration here at StudySmarter, so don’t forget to mention your experiences working in teams. Share examples of how you’ve helped others succeed and how you adapt to different team dynamics.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate immaculate attention to detail, so make sure there are no typos or errors. A clean, well-structured application speaks volumes!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Yu Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you demonstrated analytical skills or resolved customer issues effectively.
✨Show Your Team Spirit
Since this role is all about teamwork, be prepared to share instances where you collaborated successfully with others. Highlight your flexibility and how you adapt to different team dynamics. Companies love to see candidates who can fit into their culture!
✨Demonstrate Your Motivation
Bring your 'can do' attitude to the interview! Share stories that showcase your motivation and determination to meet targets. Discuss how you manage your time effectively and identify opportunities for improvement in customer accounts.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This shows your genuine interest and helps you understand if the company is the right fit for you. Ask about the team’s goals or how success is measured in the Customer Success Team.
