At a Glance
- Tasks: Handle metering queries and ensure excellent service for our customers.
- Company: Join Yü Energy, one of the UK's fastest-growing energy suppliers.
- Benefits: Enjoy 22 days annual leave, training opportunities, and employee perks.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and shape the future of energy services.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 24570 - 26000 £ per year.
Department: YUR - 2105 - Operational Support
Employment Type: Full Time
Location: Nottingham
Compensation: £24,570 - £26,000 / year
Reports to: Metering Coordinator
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
- Ensure that all Metering Queries are dealt within agreed SLA’s.
- Build strong relationships with other teams across the business.
- Maintain continuity of Metering work by documenting & communicating required actions to management; identifying irregularities in processes & shaping continuing needs.
- Liaise with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer.
- Ensure business processes are robust.
- Provide solutions to the broad range of written and verbal enquiries raised by customers.
- Ensure that all customer queries are managed, resolved and closed within agreed timescale.
- Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
- Monitor, action and elevate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations.
- Create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
About Yü
- Experience within the Energy Industry referred but not essential.
- Great communicator – you have first‑rate communication and interpersonal skills.
- Good Organisation – Able to organise own/team workload & plan ahead.
- Good verbal / numerical skills.
- Ambitious – you don’t just want another job, you want a career opportunity.
- Analytical – naturally curious, immaculate attention to detail.
- Motivated – you have a “can do” attitude and love to see success.
- Team player – you enjoy working closely with a team to help them develop.
- Flexible – you’re a strong team player who can adapt as the role and business develops.
- Confident in handling written correspondence and inbound/outbound calls.
- Requires high standards of accuracy and attention to detail.
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.
Yü Come First
We have a wide range of benefits for our employees including:
- 22 days annual leave (increasing to 24 days after 1 year’s service) + bank holidays.
- Annual leave purchase.
- Training and development opportunities.
- Employee perks and support.
- Recognition and reward.
- Early leave on your birthday.
- Attendance bonus.
- Plus many more.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake‑up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
I&C Metering Advisor employer: Yu Group
Yü Group is an exceptional employer, offering a dynamic work environment in Galashiels, Scotland, where innovation meets support. With competitive salaries, a generous bonus scheme, and a commitment to employee development through learning opportunities, we foster a culture that values flexibility and family well-being, making it an ideal place for those seeking meaningful and rewarding careers in the metering industry.
StudySmarter Expert Advice🤫
We think this is how you could land I&C Metering Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the energy industry, especially those who work at Yü Energy. A friendly chat can open doors and give you insights that might just help you land that I&C Metering Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since this role requires excellent interpersonal abilities, practice answering common questions and showcasing your 'can-do' attitude. We want to see that passion shine through!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've tackled complex problems in the past. Use examples that highlight your attention to detail and your ability to provide solutions, as these are key for the Metering Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing team at Yü Energy.
We think you need these skills to ace I&C Metering Advisor
Some tips for your application 🫡
Show Your Can-Do Attitude:When writing your application, make sure to highlight your 'can-do' attitude. We love candidates who are motivated and ready to tackle challenges head-on, so let that shine through in your words!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-organised thoughts and a straightforward approach, so avoid fluff and get straight to what makes you a great fit for the I&C Metering Advisor role.
Tailor Your Application:Make sure to tailor your application to our job description. Mention specific skills and experiences that relate to the role, like your communication skills or any relevant experience in the energy industry. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of metering and the energy industry. Brush up on common terms and processes related to I&C metering. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Metering Advisor, you'll need to communicate effectively with both customers and internal teams. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully resolved customer queries or collaborated with colleagues in the past.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified issues and provided solutions. Be ready to discuss how you approach complex problems, especially in a fast-paced environment. This will highlight your analytical skills and 'can-do' attitude that the company values.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or future projects. This shows that you're not just interested in the job, but also in how you can contribute to the company's success. Plus, it gives you a chance to assess if this is the right fit for you!
