At a Glance
- Tasks: Conduct face-to-face visits to help businesses resolve their debts and improve their financial health.
- Company: Join a forward-thinking company reshaping debt recovery in the energy sector.
- Benefits: Enjoy 24 days annual leave, a birthday day off, and a range of employee perks.
- Other info: This role is field-based in Manchester; travel may be required.
- Why this job: Make a real difference while working independently and leading a supportive team.
- Qualifications: Must have at least 12 months of field debt resolution experience and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Overview
Field Debt Resolution Officer (B2B Commercial Debts) - Manchester and surrounding areas
Department: YUS - FT13 - General Engineers
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: The Field Debt Leaders (FDLs)
Compensation: £35,000 / year
Description
Reports to: The Field Debt Leaders (FDLs)
Location: Field-based.
Manchester and surrounding areas Covering Northwest with ideal candidate residing in Warrington
Working hours: Monday to Friday, 40 hours a week
Reward: £35,000 basic with additional £10,000 Quality bonus and £4,500 car allowance
We’re reshaping how the energy industry approaches debt recovery, and we want a passionate, forward-thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yu Smart Field Debt Management function.
You’ll play a key role in preventing business customers getting further into debt whilst helping them become debt free as quickly but sustainably as possible through delivering face-to-face on-site solutions with professionalism and empathy. This is a non-technical role focused solely on resolving debt by visiting customers at their business, perfect for someone with field experience looking to make a genuine difference. Assertive rapport building with customers is more important than debt collection experience. This role involves visiting commercial customers solo on ‘friendly’ visits to understand the customers reason for being in arrears and also leading a small team of engineer and locksmith on commercial Warrant of Entry visits.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.
Key Responsibilities - What We Need from Yü
- Conduct face-to-face visits to B2B customer sites to recover debt and enable agreed meter installations.
- Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
- Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.
- Work closely with support teams to drive improvements in field operations and customer outcomes.
- Provide accurate reporting and objective feedback to help evolve our processes.
- Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
- Handle and resolve (or escalate) customer disputes effectively and in line with company values.
Skills, Knowledge and Expertise
If you have what it takes you could be just what we’re looking for…
- Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
- High level of professionalism
- Not afraid to take control of a situation and lead by example
- Excellent verbal and written communication skills (excellent rapport building skills when dealing with people face-to-face)
- Ability to work under pressure and manage competing priorities
- Composed, calm and professional when dealing with challenging or confrontational situations
- Proactive, assertive and persuasive nature with a problem-solving mindset and the ability to adapt quickly and effectively to change
- Competent in Microsoft Office tools (e.g., Excel, Outlook)
- Full UK driving licence and willingness to travel and stay away from home when required
Benefits - Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Field Debt Resolution Officer (B2B Commercial Debts) - Manchester and surrounding areas employer: Yu Group
At Yü, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our Field Debt Resolution Officers enjoy competitive compensation, including a quality bonus and car allowance, alongside generous benefits such as 24 days of annual leave, learning opportunities, and recognition for long service. Join us in Manchester and be part of a dynamic team dedicated to making a meaningful impact in the energy industry while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Debt Resolution Officer (B2B Commercial Debts) - Manchester and surrounding areas
✨Tip Number 1
Familiarise yourself with the energy industry and its debt recovery processes. Understanding the specific challenges businesses face in this sector will help you engage more effectively with potential customers during your visits.
✨Tip Number 2
Practice your rapport-building skills. Since this role emphasises assertive communication, consider role-playing scenarios with friends or family to enhance your ability to connect with customers and handle difficult conversations.
✨Tip Number 3
Research common objections and concerns that businesses have regarding debt. Being prepared with thoughtful responses can help you navigate challenging discussions and demonstrate your problem-solving mindset.
✨Tip Number 4
Network with professionals in the field of debt resolution. Attend industry events or join relevant online forums to gain insights and tips from those already working in similar roles, which can give you an edge in your application.
We think you need these skills to ace Field Debt Resolution Officer (B2B Commercial Debts) - Manchester and surrounding areas
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant field debt resolution experience. Emphasise your ability to build rapport with customers and any leadership roles you've held, especially in a field setting.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping businesses become debt-free. Mention specific examples of how you've successfully resolved disputes or built relationships in previous roles.
Showcase Communication Skills:Since excellent verbal and written communication skills are crucial for this role, consider including a brief example in your application that demonstrates your ability to handle challenging situations professionally.
Highlight Problem-Solving Abilities:Use your application to illustrate your proactive and problem-solving mindset. Share a situation where you adapted quickly to change or resolved a complex issue, showcasing your suitability for the role.
How to prepare for a job interview at Yu Group
✨Showcase Your Field Experience
Make sure to highlight your previous field debt resolution experience. Discuss specific situations where you successfully resolved debts or built rapport with clients, as this role values interpersonal skills over technical debt collection experience.
✨Demonstrate Professionalism and Empathy
Since the role involves face-to-face interactions, it's crucial to convey your professionalism and empathy during the interview. Share examples of how you've handled sensitive situations with customers, showing that you can approach debt recovery with understanding and care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenging situations. Prepare by thinking of past experiences where you had to adapt quickly or manage competing priorities, and be ready to discuss these in detail.
✨Familiarise Yourself with Company Values
Research the company's values and mission, particularly their approach to debt recovery. Be prepared to discuss how your personal values align with theirs, and how you can contribute to their goal of reshaping the energy industry's approach to debt management.
