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- Tasks: Help businesses resolve debts while building positive relationships with customers.
- Company: Join a fast-growing energy company making a real impact in the UK.
- Benefits: Enjoy 24 days leave, annual salary reviews, and personal development opportunities.
- Other info: Flexible working hours and excellent career growth potential.
- Why this job: Be part of a dynamic team and shape the future of debt recovery.
- Qualifications: Strong communication skills and a motivated, solutions-focused mindset.
The predicted salary is between 26228 - 26228 £ per year.
Department: YUR - 2120 - Debt Enforcement & Mgt
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Collections Manager
Compensation: £26,228 / year
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans. It’s exciting times and due to further expansion, we’re now looking for super talented and ambitious individuals to join our rapidly growing business.
You’ll have a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships. You will work closely with customers to understand their financial circumstances and develop effective strategies for debt resolution. Your ability to communicate persuasively, negotiate effective payment arrangements, and provide financial solutions will be essential in helping clients achieve financial stability.
If you are self-motivated and highly disciplined with an agile mentality and a ‘can-do’, solutions focused outlook on life, you could fit in well. Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the energy debt recovery sector. If this sounds like you then you could be part of our success story.
What We Need from Yü Here’s a taste of what you’ll be doing:
- Collecting overdue debts on the phone and negotiating sustainable payment arrangements with customers
- Ensure debt cases are processed as efficiently as possible through our treatment paths
- Identifying and accelerating higher risk cases through the journey
- Rectify any action/ issue that may risk postponing activity to stop further debt
- Liaison with our external and internal teams to ensure a cohesive and uniformed approach
- Resolving queries both internally and externally around outstanding invoices
- Preparing and providing accurate management information regarding own performance
About Yü If you have what it takes you could be just what we’re looking for…
- Sharp – Effective decision-making skills to manage a changing workload
- Experienced – Previous experience in the Energy Industry would be desirable but not essential
- Practiced – Proven Customer Service experience required
- Great communicator – you have first‑rate communication and interpersonal skills
- Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities
Yü Come First We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Collections Advisor in England employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü and its values. This will help you tailor your answers and show that you're genuinely interested in being part of our exciting journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can negotiate effectively, just like you would as a Collections Advisor.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past experiences where you've hit targets or resolved customer issues. We love hearing about your achievements and how you can bring that energy to our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections Advisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Advisor role. Highlight any customer service experience and your ability to negotiate effectively, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your motivation and how your 'can-do' attitude aligns with our values. Let us know why you want to join our team and how you can contribute to our success.
Showcase Your Communication Skills: As a Collections Advisor, communication is crucial. In your application, demonstrate your ability to communicate clearly and persuasively. Use examples from your past experiences to illustrate this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor. Familiarise yourself with debt collection processes and the energy industry. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Collections Advisor, you'll need to communicate effectively with customers. Prepare examples of how you've successfully negotiated or resolved issues in the past. This will demonstrate your ability to maintain positive relationships while handling sensitive situations.
✨Be Solutions-Focused
Highlight your problem-solving skills during the interview. Think of specific instances where you've identified a challenge and developed a successful strategy to overcome it. This aligns perfectly with the company's focus on providing financial solutions to clients.
✨Demonstrate Your Team Spirit
Since teamwork is essential in this role, be ready to discuss how you've collaborated with others in previous jobs. Share examples of how you’ve contributed to team success and how you adapt to changing workloads, which is crucial for a growing business like theirs.