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For Companies At a Glance
- Tasks: Support onboarding by building relationships and resolving customer queries.
- Company: Join a rapidly growing energy company with a vibrant team culture.
- Benefits: Enjoy 24 days leave, birthday off, and learning opportunities.
- Why this job: Be part of a success story in a dynamic and supportive environment.
- Qualifications: Strong communication skills and a can-do attitude are essential.
- Other info: Great career growth potential in a modern workplace.
The predicted salary is between 20500 - 22000 £ per year.
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth and have created an exciting opportunity for sales Onboarding, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long‑term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü Here’s a taste of what you’ll be doing:
- Outbound calling newly onboarded customers
- Build strong relationships with other teams across the business
- Maintain continuity of work operations by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs
- Liaison with non‑customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer
- Ensure business processes are robust
- Provide solutions to the broad range of written and verbal enquiries raised by customers
- Ensure that all customer queries are managed, resolved and closed within agreed timescale
- Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience
- Monitor, action and elevate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations
- Create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required
About Yü
- Experience within the Energy Industry preferred but not essential
- Great communicator – you have first‑rate communication and interpersonal skills
- Good Organisation - Able to organise own/team workload & plan ahead
- Good verbal / numerical skills
- Ambitious – you don’t just want another job, you want a career opportunity
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Confident in handling written correspondence and inbound/ outbound calls
- Requires high standards of accuracy and attention to detail
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Back Office Support employer: Yu Group
Contact Detail:
Yu Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Support
✨Tip Number 1
Get to know the company! Research Yü Energy and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and teams, make sure you can articulate your thoughts clearly. Role-play common scenarios or questions you might face during interviews to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Back Office Support
Some tips for your application 🫡
Show Your Can-Do Attitude: Make sure your application reflects that positive, 'can-do' mindset we love at StudySmarter. Use examples from your past experiences to show how you tackle challenges head-on and keep things moving forward.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the Back Office Support role. Highlight relevant skills and experiences that align with what we’re looking for in our Onboarding Team.
Be Clear and Concise: When writing your application, clarity is key! Keep your language straightforward and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Yü!
How to prepare for a job interview at Yu Group
✨Know Your Stuff
Before the interview, make sure you understand the role of Back Office Support and what it entails. Familiarise yourself with the company’s operations, especially how they handle customer onboarding and support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or worked with teams in the past. This will demonstrate your ability to build strong relationships and resolve issues effectively.
✨Emphasise Your Can-Do Attitude
The company is looking for someone with a 'can-do' attitude, so be ready to share instances where you've tackled challenges head-on. Highlight your flexibility and willingness to adapt as the business grows, which aligns perfectly with their dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for onboarding, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture fits you.
