At a Glance
- Tasks: Lead and develop a team to drive high performance in customer service excellence.
- Company: Join Yu Energy, a rapidly growing company focused on innovation and teamwork.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a supportive work environment.
- Other info: Exciting growth opportunities and a culture that values passionate individuals.
- Why this job: Make a meaningful impact while advancing your career in a dynamic setting.
- Qualifications: Experience in managing service teams and strong commercial acumen required.
The predicted salary is between 37000 - 37000 € per year.
Reports to: Senior Commercial Manager
Location: Leicester LE3 5BZ – Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day-to-day operations. This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency, and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure, and support.
Responsibilities:
- Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability
- Set clear objectives aligned to revenue growth and portfolio performance
- Conduct regular performance reviews, providing structured feedback and development plans
- Foster a high-performance culture focused on ownership, proactivity, and commercial delivery
- Provide oversight on high-value deals, ensuring alignment with business objectives and risk appetite
- Drive portfolio performance ensuring customer lifetime value is central
- Ensure consistency and quality in account management practices across the team
- Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
- Act as an escalation point for complex partner or commercial issues
- Drive operational improvements to enhance partner experience and internal efficiency
Qualifications:
- Proven experience managing service teams
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
- Advanced stakeholder management skills, with the ability to influence at a senior level
- Strong analytical and problem‑solving capability, particularly in complex commercial scenarios
- Ability to balance strategic thinking with delivery and execution
Benefits:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Portfolio Team Leader in Leicester employer: Yü Group PLC
At Yu Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and innovation in our Leicester office. With a strong focus on employee development, competitive benefits including generous annual leave, and a commitment to recognising achievements, we empower our team members to thrive and make a significant impact in the energy sector. Join us to be part of a passionate team dedicated to delivering excellence in customer service while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at Yu Energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Portfolio Team Leader role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for customer service excellence aligns with Yu Energy's mission during your chat with the hiring manager.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams and driven performance in previous roles. We want to hear about your coaching style and how you foster high-performance cultures.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our growth story.
We think you need these skills to ace Portfolio Team Leader in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Portfolio Team Leader role. Highlight your leadership experience and any relevant achievements that showcase your ability to drive performance and manage teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Yu Energy. Be sure to mention specific examples of your strategic thinking and operational excellence.
Showcase Your Commercial Acumen:In your application, don’t forget to highlight your commercial skills. We want to see how you've successfully navigated complex deals or made strategic decisions in previous roles. This will help us understand your fit for driving our commercial outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Yü Group PLC
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Portfolio Team Leader. Familiarise yourself with the responsibilities listed in the job description, especially around leading teams and driving performance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex projects. Highlight how you motivated your team, set clear objectives, and achieved results. This is crucial for demonstrating your fit for a role that requires strong leadership and coaching abilities.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as managing underperformance or resolving conflicts within your team. Think through potential scenarios in advance and prepare structured responses that showcase your problem-solving skills and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the company culture, the team's current challenges, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
