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- Tasks: Negotiate with customers to resolve overdue debts and build positive relationships.
- Company: Join Yü Energy, one of the UK's fastest-growing energy providers.
- Benefits: Earn a competitive salary, bonuses, and enjoy 24 days annual leave plus more.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Strong negotiation skills and a customer service background are essential.
- Other info: Opportunities for professional development and a supportive work environment.
The predicted salary is between 25000 - 26000 £ per year.
Reports to: Early Arrears Manager
Location: Leicester LE3
Working hours: Monday to Friday, 37.5 hours a week. Part time considered.
Salary: £25,000 - £26,000 dependant on experience.
Bonus: Opportunity to earn £1,245 every 3 months.
Join Our Growing Team and help us lead the way. We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’re growing rapidly and looking for talented individuals to join our team as Early Arrears Advisor. This role focuses on negotiating, relationship building, and delivering results in the energy debt recovery sector.
At Yü, we’re driven by the belief that positive, motivated people are the key to our continued success. We offer a supportive and dynamic team, opportunities for professional development, and the chance to earn quarterly performance bonuses. Passionate and motivated people are the power behind our growth; you could be part of our success story.
Role details:
- Department: YUR - 2080 - Customer Services
- Employment Type: Permanent - Full Time
- Workplace: Onsite
- Reporting To: Early Arrears Manager
What We Need from Yü:
- Negotiating with customers: You’ll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
- Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances.
- Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
- Collaborating with teams: You’ll work closely with both internal and external teams to maintain a unified, efficient approach.
- Providing performance updates: Prepare accurate management information to report on your individual performance and success.
About Yü:
- Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy.
- Previous Experience: While experience as a Credit Controller or Collections Advisor is beneficial, we’re open to individuals with strong negotiation skills and customer service backgrounds.
- Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
- Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
- Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
- Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
- Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
- Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.
Benefits:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Early Arrears Advisor in Leicester employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Arrears Advisor in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü Energy. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role focuses on negotiating with customers, think of scenarios where you’ve successfully resolved conflicts or reached agreements. Be ready to share these examples during your interview to showcase your abilities.
✨Tip Number 3
Show off your team spirit! Yü values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share stories that highlight your ability to contribute to group goals while also taking ownership of your responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Yü and ready to take the next step in your career.
We think you need these skills to ace Early Arrears Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your negotiation skills and customer service experience. We want to see how you can bring your unique strengths to the Early Arrears Advisor role!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication abilities. Use examples from your past experiences to show how you’ve built rapport and resolved issues effectively.
Highlight Your Analytical Mindset: We love candidates who can think critically! Share instances where you've used your analytical skills to solve problems or improve processes. This will show us that you’re not just about hitting targets but also about finding better ways to do things.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team at Yü!
How to prepare for a job interview at Yü Group PLC
✨Know Your Negotiation Techniques
Since the role of Early Arrears Advisor revolves around negotiation, brush up on your negotiation skills. Prepare examples of how you've successfully navigated difficult conversations in the past, focusing on win-win outcomes.
✨Understand the Energy Sector
While experience in the energy industry isn't essential, having a basic understanding of it can set you apart. Research current trends and challenges in the energy market to show your enthusiasm and readiness to learn.
✨Showcase Your Communication Skills
This role requires excellent communication and interpersonal skills. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you've built rapport with customers or colleagues in previous roles.
✨Prepare for Team Collaboration Questions
As teamwork is crucial in this position, think of examples where you've successfully collaborated with others. Be prepared to discuss how you contribute to team goals and how you handle conflicts within a team setting.
