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- Tasks: Help businesses resolve debts while building positive relationships with customers.
- Company: Join Yü Group, one of the UK's fastest-growing energy suppliers.
- Benefits: Enjoy 24 days leave, annual salary reviews, and personal development opportunities.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Strong communication skills and a motivated, team-oriented mindset.
- Other info: Flexible working hours and excellent career growth potential.
The predicted salary is between 26000 - 26000 £ per year.
Reports to: Collections Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £26,000
We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans.
It’s exciting times and due to further expansion, we’re now looking for super talented and ambitious individuals to join our rapidly growing business. You’ll have a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships. You will work closely with customers to understand their financial circumstances and develop effective strategies for debt resolution. Your ability to communicate persuasively, negotiate effective payment arrangements, and provide financial solutions will be essential in helping clients achieve financial stability.
If you are self-motivated and highly disciplined with an agile mentality and a ‘can-do’, solutions focused outlook on life, you could fit in well. Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the energy debt recovery sector. If this sounds like you then you could be part of our success story.
Here’s a taste of what you’ll be doing:
- Collecting overdue debts on the phone and negotiating sustainable payment arrangements with customers
- Ensure debt cases are processed as efficiently as possible through our treatment paths
- Identifying and accelerating higher risk cases through the journey
- Rectify any action/issue that may risk postponing activity to stop further debt
- Liaison with our external and internal teams to ensure a cohesive and uniformed approach
- Resolving queries both internally and externally around outstanding invoices
- Preparing and providing accurate management information regarding own performance
If you have what it takes you could be just what we’re looking for…
- Sharp – Effective decision-making skills to manage a changing workload
- Experienced – Previous experience in the Energy Industry would be desirable but not essential
- Practiced – Proven Customer Service experience required
- Great communicator – you have first-rate communication and interpersonal skills
- Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Collections Advisor – Business in Leicester employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor – Business in Leicester
✨Tip Number 1
Get to know the company inside out! Research Yü Group and understand their mission, values, and the energy market. This will help you tailor your conversations and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your communication skills! As a Collections Advisor, you'll need to negotiate and persuade effectively. Role-play with a friend or family member to get comfortable with handling different customer scenarios and objections.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or helped customers. Be ready to share these stories during your interview to demonstrate your analytical and motivated mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Yü Group!
We think you need these skills to ace Collections Advisor – Business in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Advisor role. Highlight any customer service experience and your ability to negotiate effectively, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've helped customers in the past and how you can contribute to our mission at Yü Group.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Yü Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor and the energy industry. Research Yü Energy’s services and values so you can speak confidently about how your skills align with their mission.
✨Showcase Your Communication Skills
As a Collections Advisor, effective communication is key. Prepare examples of how you've successfully negotiated or resolved issues in the past. Practice articulating your thoughts clearly and persuasively to demonstrate your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or come up with creative solutions to challenges. Be ready to discuss these experiences during the interview, as they will highlight your analytical mindset and 'can-do' attitude.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Yü Energy is the right fit for you.