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- Tasks: Support field operations by troubleshooting issues and managing schedules in real-time.
- Company: Join Yü Energy, a fast-growing player in the UK energy market.
- Benefits: Enjoy 24 days leave, birthday off, and learning opportunities.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Experience in scheduling or customer service, with strong communication skills.
- Other info: Fast-paced environment with great career growth potential.
The predicted salary is between 25000 - 26000 £ per year.
Overview
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: 10:00 – 18:30
Some weekend working, generally 1 in 6 weekends. Other shifts are available.
Salary: £25,000 - £26,000 per annum
As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently. This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business.
Department: YUS - 1010 - Operations Support
Employment Type: Permanent - Full Time
Workplace: Onsite
What We Need From Yü
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
If you have what it takes you could be just what we’re looking for…
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech-savvy with the ability to quickly learn internal systems and tools
Desirable
Experience of the Utilities industry would be beneficial but is not essential.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Yü Smart. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to field operations and customer service. We want you to showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools and systems relevant to the role. Being able to demonstrate your quick learning abilities can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Yü Smart.
We think you need these skills to ace Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had in fast-paced environments, especially in scheduling or field operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've successfully managed challenges in previous jobs, particularly those that required strong communication and problem-solving skills.
Showcase Your Tech Savviness: Since we're looking for someone who can quickly learn internal systems, mention any tech tools or software you've used in past roles. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Yü Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Operations Support Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the tasks mentioned, like troubleshooting live job issues and liaising with customers.
✨Showcase Your Problem-Solving Skills
This role is all about handling challenges on the fly. Prepare examples from your past experiences where you've successfully resolved scheduling conflicts or managed customer expectations under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, showing that you can effectively collaborate with both internal teams and external stakeholders.
✨Be Tech-Savvy
Since the role requires quick learning of internal systems and tools, brush up on any relevant technology or software you’ve used in previous roles. Be ready to discuss how you adapt to new tech and how it has helped you in your past positions.
