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- Tasks: Support field operations by troubleshooting issues and managing schedules.
- Company: Join Yü Energy, a fast-growing supplier of gas, electricity, and water in the UK.
- Benefits: Enjoy 24 days annual leave, birthday off, and learning opportunities.
- Why this job: Be part of a dynamic team driving real-time success and customer satisfaction.
- Qualifications: Experience in scheduling or contact centre roles; strong communication skills required.
- Other info: This role is onsite in Leicester with rotating shifts.
The predicted salary is between 25000 - 25570 £ per year.
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: 10am – 6:30pm
Some weekend working, generally 1 in 6 weekends. Other shifts are available.
Salary: £25,000 – £26,000 per annum
As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real‑time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
This fast‑paced, hands‑on role is perfect for someone who thrives under pressure, enjoys problem‑solving, and is passionate about driving great outcomes for both customers and the business.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Hiring Manager
Role\’s Hiring Manager: Bethany Henley
Responsibilities
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant‑related work.
- Provide live support during warrant activity and proactively escalates any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real‑time job outcomes.
Qualifications
- Proven experience in a fast‑paced scheduling, field operations, or contact centre role.
- Strong communication and customer service skills.
- Confident decision‑making and the ability to remain calm under pressure.
- A natural collaborator who can influence and support both internal teams and external contractors.
- Tech‑savvy with the ability to quickly learn internal systems and tools.
Desirable
- Experience of the utilities industry would be beneficial but is not essential.
Benefits
- 24 days annual leave + bank holidays.
- Holiday buy – up to 5 additional days.
- Day off on your birthday.
- Employee Assistance Programme.
- Annual salary review.
- Learning and development opportunities.
- Enhanced paternity, maternity and adoption policies.
- Yü made a difference Awards.
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance.
- Long service recognition.
- Refer a friend payment.
- Company sick pay (subject to length of service).
- New modern facilities.
- Death in service and critical illness cover.
- Plus, many more.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake‑up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Apply Now
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Field Operations Support Coordinator employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Support Coordinator
✨Tip Number 1
Familiarise yourself with the utilities industry, even if it's not essential. Understanding the basics of how field operations work in this sector can give you an edge during interviews and help you relate better to the role's requirements.
✨Tip Number 2
Highlight your problem-solving skills in conversations or networking events. Since the role involves troubleshooting live job issues, showcasing examples of how you've successfully navigated challenges in fast-paced environments will resonate well with the hiring team.
✨Tip Number 3
Connect with current employees on LinkedIn to gain insights about the company culture and the specifics of the Field Operations Support Coordinator role. This can also help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare for situational questions that assess your ability to remain calm under pressure. Think of scenarios where you've had to make quick decisions or manage conflicts, as these experiences will be crucial for the role.
We think you need these skills to ace Field Operations Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, field operations, or customer service. Use specific examples that demonstrate your ability to thrive in fast-paced environments and your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the responsibilities of the Field Operations Support Coordinator position and express your enthusiasm for contributing to Yü Smart's success.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that illustrate your ability to liaise effectively with both customers and internal teams. This could include experiences where you managed expectations or resolved conflicts.
Showcase Technical Proficiency: Mention any relevant technical skills or experience with internal systems and tools. If you have worked in the utilities industry or have experience with similar software, be sure to include that information to strengthen your application.
How to prepare for a job interview at Yü Group PLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Operations Support Coordinator. Familiarise yourself with the key tasks such as troubleshooting live job issues and liaising with customers, as this will help you demonstrate your suitability for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved scheduling conflicts or managed customer expectations. This will highlight your ability to thrive under pressure, which is crucial for this fast-paced role.
✨Communicate Effectively
Practice clear and concise communication, as strong communication skills are essential for this position. Be ready to discuss how you would handle difficult conversations with customers or internal teams.
✨Demonstrate Tech Savviness
Since the role requires being tech-savvy, be prepared to discuss any relevant software or tools you have used in previous roles. Showing that you can quickly learn new systems will give you an edge in the interview.