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For Companies At a Glance
- Tasks: Support customers through calls, resolve queries, and ensure excellent service.
- Company: Join Yü Energy, a fast-growing energy supplier in the UK.
- Benefits: Enjoy 24 days leave, annual salary reviews, and learning opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 26000 £ per year.
Customer Success Specialist – Strategic Partners
Join Yü Group PLC as a Customer Success Specialist – Strategic Partners in our Leicester office. This permanent, full‑time role is critical to delivering superior service to our Yü Energy customers.
Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 08:30‑17:00 (37.5 hours a week)
Salary: £25,000‑£26,000 per year, plus performance‑based bonus.
Employment type: Permanent – Full Time
Seniority level: Mid‑Senior level
Role Overview
As a key member of our Customer Success Team, you will support white‑label strategic partners through inbound call handling, complaint resolution, and customer support during the Change of Tenancy process. Your focus will be on first‑contact resolution, SLA compliance, and proactive revenue generation.
Responsibilities
- Handle inbound calls and provide solutions to written and verbal enquiries, aiming for first‑contact resolution.
- Resolve specific customer accounts within agreed SLA thresholds.
- Collect and maintain customer data to support efficient servicing.
- Use systems and processes to record and track queries accurately.
- Escalate issues as appropriate, ensuring timely updates for all parties.
- Create thorough records to support resolution timelines and quality standards.
- Collaborate with non‑customer‑facing teams to resolve complex enquiries.
- Identify and secure opportunities for customer payments and revenue collection.
- Seek sales opportunities to support white‑label partners and retain meter points.
- Manage escalations and complaints, including those referred to Ombudsman services and EHU.
- Investigate and verify change of tenancy requests following process maps.
- Close account renewal opportunities, meter upgrades, cash collections, and payment plans as part of KPIs.
Qualifications & Skills
- Effective decision‑making skills and the ability to manage a changing workload.
- Proactive relationship builder across business teams.
- Proficient with Office 365 (Excel, PowerPoint, Word).
- Experience in the energy industry is desirable but not essential.
- Proven customer service experience.
- Excellent communication and interpersonal skills.
- Results‑driven with a “can‑do” attitude.
- Strong analytical skills and attention to detail.
- Team player who supports colleague development.
- Adaptable to evolving role and business needs.
- Target‑oriented, skilled in time management and sales opportunities.
Benefits
- 24 days annual leave plus bank holidays.
- Up to 5 additional holiday days to purchase.
- Day off on your birthday.
- Employee Assistance Programme.
- Annual salary review.
- Learning and development opportunities.
- Enhanced maternity, paternity, and adoption policies.
- Yü made a difference Awards.
- 3 additional days of leave for marriage or civil partnership.
- Appointment allowance.
- Long service recognition.
- Refer‑a‑friend payment.
- Company sick pay (subject to length of service).
- Modern facilities.
- Death in service and critical illness cover.
- And many more.
Other Details
This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker; we can only accept applications from candidates who already have an indefinite right to work in the UK. If you require reasonable adjustments to help you apply, please let us know.
Yü Energy is one of the UK’s fastest‑growing suppliers of gas, electricity and water, offering tailored, competitive solutions to commercial customers. We are on a mission to shake up the UK business energy market with expert, personal service.
To view the full job description, click to view.
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Customer Success Specialist – Strategic Partners employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist – Strategic Partners
✨Tip Number 1
Get to know the company inside out! Research Yü Energy, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your communication skills! As a Customer Success Specialist, you'll need to be a great communicator. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Specialist – Strategic Partners
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like effective communication and problem-solving.
Show Your Passion: We want to see your enthusiasm for the role and the energy industry! Share why you're excited about joining Yü Energy and how you can contribute to our success story. A little personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Yü Group PLC
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success. Understand how to ensure first contact resolution and how to handle complaints effectively. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Familiarise Yourself with Yü Energy
Research Yü Energy’s mission, values, and services. Knowing their approach to customer service and their position in the energy market will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you successfully resolved customer issues or improved processes. Be ready to discuss how you would handle specific situations, especially around managing complaints and ensuring customer satisfaction.
✨Show Off Your Team Spirit
Since this role involves working closely with other teams, be prepared to discuss how you’ve collaborated in the past. Highlight your ability to build relationships and work as part of a team, as this is crucial for success in a fast-paced environment like Yü Energy.