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For Companies At a Glance
- Tasks: Negotiate with customers and manage debt recovery while building positive relationships.
- Company: Join Yü Group PLC, one of the UK's fastest-growing energy providers.
- Benefits: Enjoy 24 days annual leave, bonus opportunities, and professional development.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Make a real impact in the energy sector while developing your negotiation skills.
- Qualifications: Strong negotiation skills and a results-driven mindset are essential.
The predicted salary is between 20500 - 21800 £ per year.
Overview
Reports to: Collections Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £24,570 – £26,000 per annum, dependant on experience. Bonus: Opportunity to earn £1250 every 3 months.
We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.
Responsibilities
- Negotiating with customers: You\\\’ll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
- Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances.
- Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
- Collaborating with teams: You\\\’ll work closely with both internal and external teams to maintain a unified, efficient approach.
- Providing performance updates: Prepare accurate management information to report on your individual performance and success
About Yü
If you have what it takes you could be just what we’re looking for…
- Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy.
- Previous Experience: While experience as a Telephone Collections Agent, Credit Controller or Collections Advisor is beneficial, we\\\’re open to individuals with strong negotiation skills and customer service backgrounds.
- Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
- Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
- Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
- Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
- Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
- Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.
Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
#YUIndeed
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Documents • Collections advisor controller • Click to view • Apply Now
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Collections Advisor employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü Group PLC. Understand their mission and values, and think about how your skills as a Collections Advisor can help them achieve their goals.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about building relationships and resolving debts, try role-playing with a friend or family member. This will help you feel more confident when discussing payment solutions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to connect with customers and work collaboratively with teams. Share specific examples of how you've successfully managed debt recovery in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to keep track of your progress. Plus, who doesn't love a smooth application process?
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Advisor role. Highlight your negotiation skills and any relevant experience in debt recovery or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it professional but let your personality come through!
Showcase Your Communication Skills: As a Collections Advisor, strong communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through clear language in your CV or engaging storytelling in your cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Yü Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor and the energy sector. Research Yü Group PLC, their values, and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Negotiation Skills
Since negotiation is key in this role, prepare examples from your past experiences where you've successfully resolved conflicts or negotiated win-win solutions. Be ready to discuss how you can apply these skills to help customers manage their debts while maintaining positive relationships.
✨Be a Team Player
Collaboration is crucial for a Collections Advisor. Think of instances where you've worked effectively with others to achieve a common goal. Highlight your ability to adapt and work within a team, as this will resonate well with the hiring manager.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as inquiries about team dynamics or growth opportunities. This demonstrates your ambition and motivation to develop professionally.