Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and manage change of tenancy requests while providing excellent customer service.
- Company: Join Yü Group PLC, a growing company with a vibrant team culture.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a day off on your birthday.
- Why this job: Kickstart your career in a dynamic role with real impact and growth potential.
- Qualifications: GCSEs in Maths and English, good communication skills, and a can-do attitude.
- Other info: Flexible working hours and a supportive environment for personal development.
The predicted salary is between 24750 - 26000 £ per year.
Reports to: Change of Tenancy Manager
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours – Phone operating hours 9am – 5pm; may differ upon discussion with hiring manager.
Salary: £24,750 – £26,000
We are looking for talented and ambitious people experienced in Sales and Collections to spot opportunities to bring value to our customer base. Support the Change of Tenancy department by investigating, assessing, approving, or rejecting requests based on requirements met, offering contracts, collecting payments, and booking Smart Meter Upgrades to better support our customers. This includes inbound/outbound communication and email to ensure timely outcomes.
Responsibilities
- Investigate and verify change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
- Take inbound calls from new and existing COT queries
- Assist with recording written information on systems
- Spot risks within accounts and offer remedial action
- Respond to email queries internal and external whilst providing excellent customer service and due diligence
- Process COT requests smoothly and efficiently and within SLA
- Manage and close assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
- Develop and learn relationship skills with key stakeholders (Internal & External)
Qualifications
- Education – GCSE Grade A-C in Math & English or Equivalent
- Office 365 – Good skills including Excel, PowerPoint & Word
- Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
- Motivated – You have a can‑do attitude & love to learn & develop new skills
- Time management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
- Friendly – You’re always polite & speak to people with respect
- Accuracy – Good level of accuracy & attention to detail
Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#J-18808-Ljbffr
Change of Tenancy Advisor employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change of Tenancy Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü Group PLC. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of the Change of Tenancy Team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Think about your past experiences and how they relate to the role. We want to hear about your successes and how you handle challenges!
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of inbound and outbound calls, be ready to demonstrate your ability to communicate clearly and effectively. You might even want to practice with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Change of Tenancy Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change of Tenancy Advisor role. Highlight your experience in sales and collections, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good story!
Show Off Your Attention to Detail: Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Yü Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the Change of Tenancy process and the role's responsibilities. Familiarise yourself with common queries and challenges in sales and collections, as well as how to handle them effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of inbound and outbound communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in challenging situations.
✨Demonstrate Your Team Spirit
Yü Group values team players, so be ready to share experiences where you've collaborated with others. Highlight your flexibility and adaptability, and how you’ve contributed to a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple deadlines. Think of specific scenarios where you had to spot risks or handle customer complaints, and explain how you approached those situations.