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- Tasks: Support onboarding by managing customer queries and ensuring smooth operations.
- Company: Yü Group PLC is a fast-growing energy supplier in the UK, focused on excellent service.
- Benefits: Enjoy 24 days annual leave, birthday off, learning opportunities, and more perks.
- Why this job: Join a dynamic team with a growth mindset and make a real impact in the energy sector.
- Qualifications: Great communication skills, organisation, and a can-do attitude are essential; energy experience is a plus.
- Other info: This role is full-time, based in Nottingham, and offers long-term career potential.
The predicted salary is between 28800 - 43200 £ per year.
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Description
Reports to: Onboarding Coordinator
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Transfers Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
This role requires somebody to have a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Outbound calling newly onboarded customers
- Builds strong relationship with other teams across the business
- Maintain continuity of work operations by documenting & communicating required actions to management; identifying irregularities in processes & shaping continuing needs
- Liaison with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer
- Ensure business processes are robust
- Provide Solutions to the broad range of written and verbal enquiries raised by customers
- Ensure that all customer queries are managed, resolved and closed within agreed timescale
- To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience
- To monitor, action and escalate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required
About Yü
If you have what it takes you could be just what we’re looking for…
- Experience within the Energy Industry preferred but not essential
- Great communicator – you have first-rate communication and interpersonal skills
- Good Organisation – Able to organise own/team workload & plan ahead
- Good verbal / numerical skills.
- Ambitious – you don’t just want another job, you want a career opportunity
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Confident in handling written correspondence and inbound/ outbound calls
- Requires high standards of accuracy and attention to detail
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
#YUIndeed
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
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Back Office Support employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Support
✨Tip Number 1
Familiarise yourself with the energy industry, even if you don't have direct experience. Understanding the basics of how energy suppliers operate and the challenges they face can give you an edge in interviews.
✨Tip Number 2
Highlight your communication skills during networking opportunities. Engage with professionals in the field on platforms like LinkedIn to build connections and learn more about the company culture at Yü Group PLC.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios that demonstrate your problem-solving abilities and 'can-do' attitude. Think of examples where you've successfully resolved customer queries or improved processes.
✨Tip Number 4
Show your enthusiasm for the role by researching Yü Group PLC's recent achievements and future goals. Being able to discuss these in your conversations will show your genuine interest in being part of their success story.
We think you need these skills to ace Back Office Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Back Office Support role. Emphasise your communication skills, organisational abilities, and any experience in customer service or the energy industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your 'can-do' attitude and analytical skills can contribute to the success of Yü Group PLC.
Highlight Transferable Skills: Even if you lack direct experience in the energy sector, focus on transferable skills such as problem-solving, teamwork, and attention to detail. Provide examples from previous roles where you've demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Yü Group PLC
✨Show Your Can-Do Attitude
Yü Group PLC is looking for candidates with a positive mindset. During the interview, demonstrate your enthusiasm and willingness to tackle challenges. Share examples of how you've approached difficult situations with a solution-oriented attitude.
✨Highlight Your Communication Skills
As a Back Office Support role involves liaising with various teams and customers, it's crucial to showcase your communication abilities. Prepare to discuss how you effectively handle both written and verbal correspondence, and provide examples of successful interactions.
✨Demonstrate Organisational Skills
The role requires good organisation and planning. Be ready to talk about how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised and ensure deadlines are met.
✨Emphasise Teamwork and Flexibility
Yü Group values team players who can adapt as the business evolves. Prepare to discuss your experiences working in teams, how you contribute to group success, and your ability to adjust to changing circumstances in a fast-paced environment.