Position Overview
Reports to: SME Billing Team Leader
Location: Nottingham
Working Hours: Monday to Friday, 37.5 hours a week
Salary: £26,228 / year
We are looking for a SME Billing Analyst to drive sustainable and operational change to create breakthrough benefits. The role will involve working closely with all departments and regular meetings with senior management.
Responsibilities
- Resolving specific customer accounts within agreed service level agreements and supporting end to end delivery of the designated billing portfolio.
- Support the maintenance and smooth running of billing systems, working through system exceptions to resolve billing queries.
- Account set up of large customer multi-sites in the billing system for group billing.
- Collaborate with other departments to resolve complex billing queries (metering, industry, data exceptions).
- Liaise with external agents to resolve complex industry/billing exceptions; assist technical leads with producing billing statistics to report to line manager; coordinate billing tasks to ensure weekly/monthly targets are met.
- Work under pressure and manage multiple deadlines.
- Build effective inter‑departmental working relationships; be flexible and a strong team player as the role evolves.
- Highlight process improvements and support the team in driving change; UAT testing of system upgrades, bugs and new software.
- Experience dealing with DC/DA/MOP & DNO is desirable.
- Exposure to industry data flows with an understanding of industry interaction is also desirable.
Qualifications / Desired Attributes
- Sharp – effective decision‑making skills to manage technical workload.
- Experienced – preferably worked in the energy/metering industry.
- Great communicator – first‑rate communication and interpersonal skills.
- Ambitious – looking for a career opportunity, not just a job.
- Analytical – naturally curious with immaculate attention to detail.
- Motivated – a “can do” attitude and love for success.
- Team player – enjoys working closely with a team to help them develop.
- Flexible – adapts as role and business develop.
Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference awards
- 3 days additional annual leave if you get married or enter a civil partnership
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
Legal and Support Information
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
