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- Tasks: Coordinate real-time field operations, troubleshoot issues, and manage schedules.
- Company: Join Yü Smart, a dynamic company focused on efficient field operations.
- Benefits: Enjoy 24 days leave, bonuses, training opportunities, and more perks.
- Why this job: Be part of a fast-paced team that values problem-solving and customer satisfaction.
- Qualifications: Experience in scheduling or contact centre roles; strong communication skills required.
- Other info: Rotating shifts with competitive pay and opportunities for career growth.
The predicted salary is between 25000 - 25570 £ per year.
Real-Time Field Operations Coordinator
Department: YUS – 1010 – Operations Support
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Customer Services & Intraday Manager
Compensation: £25,000 – £25,570 / year
Description
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: Rotating shifts between 6am–6pm, Monday to Sunday.
Some weekend working required on a rota basis.
Shifts between 6am–8am paid at £15 per hour (subject to Tax and NI)
Shifts between 4:30pm–6:30pm paid at £15 per hour (subject to Tax and NI)
Salary: £25,000 – £25,570 per annum
As a Real-Time Field Operations Coordinator at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need From Yü
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges. •
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractor
- Tech-savvy with the ability to quickly learn internal systems and tools
- Experience of the Utilities industry would be beneficial but is not essential
Yü Come First
- 24 days annual leave + bank holidays
- Generous bonus scheme based on individual and team performance
- Training and development opportunities to Supervisory and Management positions
- Training and development opportunities to spend time in our sister business Yu Smart
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
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Real-Time Field Operations Coordinator employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Field Operations Coordinator
✨Tip Number 1
Familiarise yourself with the utilities industry, even if it's not essential. Understanding the basics can help you speak confidently about the role and demonstrate your enthusiasm for the field during interviews.
✨Tip Number 2
Practice your problem-solving skills in real-time scenarios. Think of examples where you've successfully managed scheduling conflicts or customer expectations, as these will be key aspects of the job.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've collaborated with teams in the past. Being able to influence and support both internal and external stakeholders is crucial for this role.
✨Tip Number 4
Be ready to demonstrate your tech-savviness. Familiarise yourself with common scheduling tools and software that might be used in field operations, as this will show your readiness to adapt quickly.
We think you need these skills to ace Real-Time Field Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Real-Time Field Operations Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in scheduling, field operations, or customer service roles. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since strong communication is key for this role, make sure to illustrate your communication skills in your application. Mention instances where you successfully liaised with customers or collaborated with teams to resolve issues.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Address how your skills and experiences make you a great fit for Yü, and express your passion for driving positive outcomes in field operations.
How to prepare for a job interview at Yu Energy
✨Show Your Problem-Solving Skills
As a Real-Time Field Operations Coordinator, you'll need to demonstrate your ability to troubleshoot and resolve issues quickly. Prepare examples from your past experiences where you successfully managed scheduling conflicts or operational challenges.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've liaised with customers and internal teams in previous positions. Use specific examples to showcase your ability to manage expectations and convey important information clearly.
✨Demonstrate Your Ability to Work Under Pressure
This position requires someone who thrives in a fast-paced environment. Share instances where you've remained calm and made confident decisions during high-pressure situations. This will show that you're well-suited for the demands of the role.
✨Familiarise Yourself with the Company and Industry
Research Yü Smart and the utilities industry before your interview. Understanding their operations and challenges will help you tailor your responses and show your genuine interest in the company and the role.
