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- Tasks: Support field operations by troubleshooting issues and managing schedules in real-time.
- Company: Join Yü Smart, a dynamic company focused on efficient field operations and customer satisfaction.
- Benefits: Enjoy 24 days annual leave, holiday buy options, and a supportive work environment.
- Why this job: Be part of a fast-paced team that values problem-solving and collaboration for great outcomes.
- Qualifications: Experience in scheduling or contact centre roles, strong communication skills, and tech-savvy.
- Other info: This role requires the right to work in the UK; no sponsorship available.
The predicted salary is between 25000 - 25570 £ per year.
Real Time Field Analyst
Department: YUS – 1010 – Operations Support
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Customer Services & Intraday Manager
Compensation: £25,000 – £25,570 / year
Description
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern:
Rotating shifts between 6am–6pm, Monday to Sunday.
Some weekend working required on a rota basis.
Shifts between 6am–8am paid at £15 per hour (subject to Tax and NI)
Shifts between 4:30pm–6:30pm paid at £15 per hour (subject to Tax and NI)
Salary: £25,000 – £25,570 per annum
As a Real Time Field Analyst at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need From Yü
Here’s a taste of what you’ll be doing:
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
If you have what it takes you could be just what we’re looking for…
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech-savvy with the ability to quickly learn internal systems and tools
Desirable:
- Experience of the Utilities industry would be beneficial but is not essential
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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Real Time Field Analyst employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Field Analyst
✨Tip Number 1
Familiarise yourself with the utilities industry, even if it's not essential. Understanding the basics can help you speak confidently about the role and demonstrate your enthusiasm for the field during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Since this role involves troubleshooting live job issues, think of examples from your past experiences where you've successfully resolved conflicts or challenges under pressure.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively liaised with customers or stakeholders in previous roles. Being able to convey information clearly is crucial for managing expectations.
✨Tip Number 4
Highlight your tech-savviness. Be ready to talk about any internal systems or tools you've used in the past, as this will demonstrate your ability to quickly adapt to new technologies in the role.
We think you need these skills to ace Real Time Field Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Real Time Field Analyst. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in scheduling, field operations, or customer service. Use specific examples that demonstrate your problem-solving abilities and communication skills, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your ability to thrive under pressure and provide examples of how you've successfully collaborated with teams in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Yu Energy
✨Show Your Problem-Solving Skills
As a Real Time Field Analyst, you'll need to troubleshoot issues on the spot. Prepare examples from your past experiences where you successfully resolved conflicts or scheduling challenges, demonstrating your ability to think quickly and effectively.
✨Communicate Clearly
Strong communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've managed customer expectations and communicated changes in previous roles.
✨Demonstrate Your Tech Savviness
Since the job requires you to be tech-savvy, be prepared to discuss any relevant software or tools you've used in the past. Highlight your ability to learn new systems quickly, as this will show your adaptability.
✨Emphasise Team Collaboration
This role involves working closely with engineers and stakeholders. Share examples of how you've collaborated with teams in the past, showcasing your ability to influence and support both internal and external partners.
