At a Glance
- Tasks: Lead and develop a team to drive high performance and customer service excellence.
- Company: Join Yü Energy, a rapidly growing company in Leicester.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and enhanced family policies.
- Other info: Dynamic work environment with excellent growth potential.
- Why this job: Make a real impact on customer service while advancing your career.
- Qualifications: Experience in managing service teams and strong commercial acumen required.
The predicted salary is between 37000 - 37000 £ per year.
Department: YUR - 2035 - Commercial
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Senior Commercial Manager
Compensation: £37,000 / year
Description:
Location: Leicester LE3 5BZ – Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day‑to‑day operations. This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure and support.
What We Need from Yü:
- Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability; set clear objectives aligned to revenue growth and portfolio performance
- Conduct regular performance reviews, providing structured feedback and development plans
- Foster a high‑performance culture focused on ownership, proactivity and commercial delivery
- Provide oversight on high‑value deals, ensuring alignment with business objectives and risk appetite
- Drive portfolio performance ensuring customer lifetime value is central
- Ensure consistency and quality in account management practices across the team
- Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
- Act as an escalation point for complex partner or commercial issues
- Drive operational improvements to enhance partner experience and internal efficiency
About Yü:
- Proven experience managing service teams
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
- Advanced stakeholder management skills, with the ability to influence at a senior level
- Strong analytical and problem‑solving capability, particularly in complex commercial scenarios
- Ability to balance strategic thinking with delivery and execution
Benefits:
- 24 days annual leave plus bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- 3 days additional annual leave if you get married, civil partnership, etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
We do not offer any visa sponsorship for this role. We can only accept applications from candidates who have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Portfolio Team Leader employer: Yu Energy
At Yu Energy, we pride ourselves on fostering a dynamic and supportive work environment in our Leicester office, where passionate and motivated individuals can thrive. As a Portfolio Team Leader, you will not only lead a talented team but also benefit from extensive learning and development opportunities, competitive compensation, and a culture that values high performance and accountability. Join us to make a meaningful impact on customer service excellence while enjoying generous benefits such as additional leave for special occasions and a commitment to your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Team Leader
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Yu Energy.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Yu Energy.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Portfolio Team Leader
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Yu Energy.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Yu Energy. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Yu Energy
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Yu Energy, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Yu Energy, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Yu Energy could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Yu Energy as they’re likely seeking a candidate who can enhance their workplace culture.
