Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support field operations by troubleshooting live job issues and managing schedules.
- Company: Join Yü Smart, a dynamic company focused on efficient field operations and customer satisfaction.
- Benefits: Enjoy 24 days annual leave, holiday buy options, and enhanced family policies.
- Why this job: Be part of a fast-paced team that values problem-solving and collaboration for real-time success.
- Qualifications: Experience in scheduling or contact centre roles; strong communication and decision-making skills required.
- Other info: This role offers a competitive salary and opportunities for learning and development.
The predicted salary is between 25000 - 25570 £ per year.
Operational Real Time Support Planner
Department: YUS – 1010 – Operations Support
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Customer Services & Intraday Manager
Compensation: £25,000 – £25,570 / year
Description
What We Need From Yü
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech-savvy with the ability to quickly learn internal systems and tools
- Experience of the Utilities industry would be beneficial but is not essential.
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
#J-18808-Ljbffr
Operational Real Time Support Planner employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Real Time Support Planner
✨Tip Number 1
Familiarise yourself with the tools and systems commonly used in operational support roles. Being tech-savvy is crucial, so take some time to learn about scheduling software and communication platforms that might be relevant to the job.
✨Tip Number 2
Brush up on your problem-solving skills. Since this role involves troubleshooting live job issues, practice scenarios where you need to think on your feet and come up with quick solutions to unexpected challenges.
✨Tip Number 3
Network with professionals in the utilities or field operations industry. Attend local events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 4
Prepare for situational interview questions that assess your ability to handle pressure and collaborate with teams. Think of examples from your past experiences where you successfully managed conflicts or communicated effectively under stress.
We think you need these skills to ace Operational Real Time Support Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Operational Real Time Support Planner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in scheduling, field operations, or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific examples from your past experiences that showcase your ability to thrive under pressure and collaborate effectively with teams and customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Yu Energy
✨Show Your Problem-Solving Skills
As an Operational Real Time Support Planner, you'll need to demonstrate your ability to troubleshoot and resolve issues quickly. Prepare examples from your past experiences where you successfully managed scheduling conflicts or handled unexpected challenges.
✨Communicate Clearly
Strong communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with customers and team members in previous roles.
✨Demonstrate Your Tech Savviness
Since the role requires being tech-savvy, be prepared to discuss any relevant software or tools you've used in the past. If you have experience with scheduling systems or field operations software, make sure to highlight that.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-time operational challenges. Think about how you would respond to situations like a sudden change in engineer availability or a customer complaint about a delayed appointment.
