At a Glance
- Tasks: Handle metering queries and ensure excellent service for our customers.
- Company: Join Yü Energy, one of the UK's fastest-growing energy suppliers.
- Benefits: Enjoy 22 days annual leave, training opportunities, and employee perks.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and shape the future of energy services.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 20500 - 22000 £ per year.
Department: YUR - 2105 - Operational Support
Employment Type: Full Time
Location: Nottingham
Compensation: £24,570 - £26,000 / year
Reports to: Metering Coordinator
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
- Ensure that all Metering Queries are dealt within agreed SLA’s.
- Build strong relationships with other teams across the business.
- Maintain continuity of Metering work by documenting & communicating required actions to management; identifying irregularities in processes & shaping continuing needs.
- Liaise with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer.
- Ensure business processes are robust.
- Provide solutions to the broad range of written and verbal enquiries raised by customers.
- Ensure that all customer queries are managed, resolved and closed within agreed timescale.
- Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
- Monitor, action and elevate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations.
- Create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
About Yü
- Experience within the Energy Industry referred but not essential
- Great communicator – you have first‑rate communication and interpersonal skills
- Good Organisation – Able to organise own/team workload & plan ahead
- Good verbal / numerical skills.
- Ambitious – you don’t just want another job, you want a career opportunity
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Confident in handling written correspondence and inbound/outbound calls
- Requires high standards of accuracy and attention to detail
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.
Yü Come First
We have a wide range of benefits for our employees including:
- 22 days annual leave (increasing to 24 days after 1 year’s service) + bank holidays
- Annual leave purchase
- Training and development opportunities
- Employee perks and support
- Recognition and reward
- Early leave on your birthday
- Attendance bonus
- Plus many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake‑up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
I&C Metering Advisor in Nottingham employer: Yu Energy
At Yu Energy, we pride ourselves on being an excellent employer, offering a dynamic work culture in Truro that prioritises employee growth and satisfaction. With competitive salaries, generous annual leave, and comprehensive training opportunities, we empower our Dual Fuel Metering Engineers to excel in their roles while contributing to the success of businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land I&C Metering Advisor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the energy industry, especially those who work at Yü Energy. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for I&C Metering Advisors. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Show off your 'can-do' attitude during interviews! Employers love candidates who are motivated and eager to learn. Make sure to highlight your growth mindset and willingness to tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our success story at Yü Energy.
We think you need these skills to ace I&C Metering Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the I&C Metering Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and attention to detail.
Show Your Can-Do Attitude:We love a positive mindset! In your application, share examples of how you've tackled challenges in the past. This will show us that you have the right attitude to thrive in our fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Yu Energy
✨Know Your Metering Stuff
Make sure you brush up on your knowledge of metering processes and the energy industry. Familiarise yourself with common queries and issues that customers might face, as well as the systems used in the role. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Think about examples from your past experiences where you successfully resolved customer queries or collaborated with teams. Being able to convey your ideas effectively will set you apart.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised. This is crucial for ensuring that all metering queries are handled within agreed SLAs, so be ready to impress with your planning skills.
✨Embrace the Growth Mindset
Yü Energy is looking for someone with a 'can-do' attitude and a growth mindset. Be prepared to talk about how you’ve adapted to changes in previous roles or how you’ve approached challenges. Showing that you’re eager to learn and grow will resonate well with the interviewers.
