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For Companies At a Glance
- Tasks: Support customers and partners through calls, resolving queries and ensuring satisfaction.
- Company: Join Yü Energy, a rapidly growing company with a focus on customer success.
- Benefits: Enjoy 24 days leave, birthday off, and learning opportunities.
- Why this job: Be part of a passionate team making a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Exciting career growth potential in a dynamic work environment.
The predicted salary is between 25000 - 26000 £ per year.
We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.
Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience. Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Responsibilities
- Supporting our white label strategic partners through inbound call handling, complaints support and hand holding customers through our Change of Tenancy process.
- Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
- Resolving specific customer accounts within agreed service level agreements.
- Support the collection and maintenance of customer data to enable efficient servicing of customers.
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
- To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
- Proactively recognise opportunities to take customer payments and collect revenue.
- Proactively identify sales opportunities to support our white label partners and retaining meter points.
- Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
- Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.
About Yü
- Sharp – Effective decision-making skills to manage a changing workload.
- Proactive - Build strong relationships with other teams across the business.
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word.
- Experienced – Previous experience in the Energy Industry would be desirable but not essential.
- Practiced – Proven Customer Service experience required.
- Great communicator – you have first-rate communication and interpersonal skills.
- Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
- Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
- Motivated – you have a “can do” attitude and love to see success.
- Team player – you enjoy working closely with a team to help them develop.
- Flexible – you’re a strong team player who can adapt as the role and business develops.
- Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Customer Service Specialist – Strategic Partners in Nottingham employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Strategic Partners in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Yü Energy, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be a pro at handling calls and resolving issues. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a boss! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Yü team!
We think you need these skills to ace Customer Service Specialist – Strategic Partners in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that match what we're looking for, like your customer service expertise and problem-solving abilities.
Show Your Passion: We love seeing candidates who are genuinely excited about the role and our company. Share why you're interested in working with us at Yü Energy and how you can contribute to our success story!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Yu Energy
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the energy sector. Be ready to discuss how you would handle specific scenarios, like resolving complaints or managing change of tenancy requests.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you've effectively communicated with customers and resolved their issues.
✨Familiarise Yourself with Office 365
Make sure you're comfortable using Office 365 tools, particularly Excel, PowerPoint, and Word. You might be asked about how you use these tools in a customer service context, so have some examples ready.
✨Demonstrate Your Proactive Approach
Prepare to discuss how you've taken initiative in previous roles. Think of times when you identified sales opportunities or improved processes, as this aligns with the proactive mindset Yü Energy values.
