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- Tasks: Support strategic partners and resolve customer enquiries with efficiency.
- Company: Leading energy provider with a focus on customer service excellence.
- Benefits: Competitive salary, 24 days annual leave, and a birthday day off.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication and analytical skills with a proactive attitude.
- Other info: Full-time, permanent position with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy provider is seeking a knowledgeable Customer Service Specialist to join their Leicester office. The role involves supporting strategic partners, resolving customer enquiries efficiently, and managing account renewals.
Candidates should possess strong communication and analytical skills, with a proactive attitude towards customer service excellence.
This is a full-time, permanent position offering a competitive salary, growth opportunities, and various employee benefits, including 24 days annual leave and a birthday day off.
Strategic Partners Customer Success Pro (Leicester) employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Partners Customer Success Pro (Leicester)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to nail our responses, especially around customer service scenarios, to demonstrate our proactive attitude.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Strategic Partners Customer Success Pro (Leicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with supporting strategic partners and resolving customer enquiries.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. We love seeing a proactive attitude, so let that enthusiasm come through!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your analytical skills through examples from your past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Leicester. Don’t miss out!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Make sure you understand the energy sector and the specific services offered by the company. Brush up on their strategic partnerships and how they enhance customer satisfaction. This knowledge will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since the role requires strong communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer enquiries in the past. This will demonstrate your ability to handle similar situations effectively.
✨Be Proactive in Your Approach
Highlight your proactive attitude by discussing times when you went above and beyond for a customer or identified a problem before it escalated. This aligns perfectly with the company's focus on customer service excellence.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the role, team dynamics, or growth opportunities within the company. This shows that you're not just interested in the job but also in how you can contribute to the company's success.
