At a Glance
- Tasks: Lead and develop a team to drive high performance in customer service excellence.
- Company: Join Yu Energy, a rapidly growing company in Leicester with a vibrant culture.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and enhanced family policies.
- Other info: Dynamic role with excellent growth potential and supportive work environment.
- Why this job: Make a meaningful impact on customer service while advancing your career.
- Qualifications: Experience in managing service teams and strong commercial acumen required.
The predicted salary is between 37000 - 37000 € per year.
Department: YUR - 2035 - Commercial
Location: Leicester
Compensation: £37,000 / year
Reports to: Senior Commercial Manager
Location: Leicester LE3 5BZ - Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day‑to‑day operations. This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency, and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure, and support.
What We Need From Yü
- Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability
- Set clear objectives aligned to revenue growth and portfolio performance
- Conduct regular performance reviews, providing structured feedback and development plans
- Foster a high-performance culture focused on ownership, proactivity, and commercial delivery
- Provide oversight on high-value deals, ensuring alignment with business objectives and risk appetite
- Drive portfolio performance ensuring customer lifetime value is central
- Ensure consistency and quality in account management practices across the team
- Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
- Act as an escalation point for complex partner or commercial issues
- Drive operational improvements to enhance partner experience and internal efficiency
Qualifications
- Proven experience managing service teams
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
- Advanced stakeholder management skills, with the ability to influence at a senior level
- Strong analytical and problem-solving capability, particularly in complex commercial scenarios
- Ability to balance strategic thinking with delivery and execution
Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Portfolio Team Leader in Leicester employer: Yu Energy
At Yu Energy, we pride ourselves on fostering a dynamic and supportive work environment in our Leicester office, where passionate and motivated individuals can thrive. As a Portfolio Team Leader, you will not only lead a talented team but also benefit from extensive learning and development opportunities, competitive compensation, and a culture that values employee well-being and recognition. Join us to make a meaningful impact on customer service excellence while enjoying a range of benefits designed to support your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Portfolio Team Leader role.
✨Tip Number 2
Prepare for the interview by researching Yu Energy and understanding their values. We want to see how your passion and proactive attitude align with our mission. Show us you’re ready to make an impact!
✨Tip Number 3
Practice your leadership stories! We love hearing about your experiences in managing teams and driving performance. Be ready to share specific examples of how you’ve coached others to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals who are eager to join our journey.
We think you need these skills to ace Portfolio Team Leader in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about leading a team and making a difference in customer service excellence.
Tailor Your CV:Make sure your CV is tailored to the Portfolio Team Leader position. Highlight your experience in managing service teams and any relevant achievements that demonstrate your strong commercial acumen and leadership skills. We love seeing how you can align with our goals!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can bring to the table without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our team members to be!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Portfolio Team Leader. Familiarise yourself with the key responsibilities like leading a team, driving performance, and managing complex accounts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you motivated your team, set clear objectives, and achieved results. This is crucial for demonstrating that you can foster a high-performance culture as mentioned in the job description.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and analytical skills. Think about complex commercial situations you've navigated before and how you approached them. This will showcase your ability to balance strategic thinking with execution, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also gives you valuable insights into the company’s expectations and culture.
