Portfolio Account Manager (PAM) - Platinum in Leicester

Overview

Department: YUR - 2035 - Commercial

Location: Leicester

Compensation: £28,000 - £32,000 / year

Reports to: Senior Commercial Manager

Working hours: Monday to Friday, 37.5 hours a week

We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based from our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.

In the role of Portfolio Account Manager, you will be responsible for delivering outstanding service and long‑term value across a portfolio of Third Party Intermediaries (TPIs) within the SME and Mid‑Market sectors. You will bring experience in building strong, trust‑based relationships, with a proven track record of enhancing client satisfaction and retention within the business utility sector. You will work closely with your TPI partners to ensure our brand proposition and products are seamlessly embedded into their customer journey, resolving any challenges efficiently and effectively. Acting as a key point of contact for Yu Energy, you will support your partners’ ongoing performance, build strong networks within each organisation, and create additional value through regular engagement, support, and collaboration. Alongside managing your own portfolio, you will collaborate with Strategic Account Managers to provide pricing and service support when required. This offers an excellent opportunity to further develop your expertise and gain exposure to some of our larger and more complex accounts.

As a Portfolio Account Manager at Yü Energy, your primary responsibility is to take accountability for leading the engagement of our Business Account Customers. From the moment a prospect agrees to become a Yü customer, you will manage the end‑to‑end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.

Responsibilities

• Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
• Strengthen day‑to‑day client relationships through exceptional client service, in‑depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
• Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programmes.
• Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.
• Support department‑wide development initiatives.
• Maintain and enhance knowledge of the energy industry.
• Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
• Analyse client needs and provides tailored solutions.
• Collaborate with cross‑department teams to ensure client satisfaction.
• Provide regular reports and updates to the line management and other stakeholders.
• Manage and support projects from end to end.
• Develop key relationships across the organisation and with third parties.
• Train new starters on processes and policies.
• Seek improvements in working processes and practices.
• Confidently promote effective communication within the wider team and cross‑departmental.

Qualifications

• Strong account management capability, with a clear focus on partner engagement and high‑quality service delivery.
• Proven ability to manage a high volume of workload while consistently meeting SLAs and maintaining attention to detail.
• Competent problem solver, able to resolve issues independently with minimal escalation.
• Experience delivering structured partner interactions, including quarterly reviews and performance discussions, with full end‑to‑end ownership.
• Takes accountability for end‑to‑end resolution, ensuring a seamless and responsive partner experience at all stages.
• Highly efficient and delivery‑focused, with the ability to manage competing priorities effectively.
• Strong operational discipline, ensuring consistency, accuracy, and reliability in all account activities.
• Builds effective working relationships with partners, supporting integration and alignment at an operational level.
• Focused on execution, service excellence, and continuous improvement in day‑to‑day account management.

Benefits

• 24 days annual leave + bank holidays.
• Holiday buy – up to 5 additional days.
• Day off on your birthday.
• Employee Assistance Programme.
• Annual salary review.
• Learning and development opportunities.
• Enhanced paternity, maternity and adoption policies.
• Yü made a difference Awards.
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance.
• Long service recognition.
• Refer a friend payment.
• Company sick pay (subject to length of service).
• New modern facilities.
• Death in service and critical illness cover.
• Plus, many more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.